Rep Customer Advocate A/R - Collections - Southern Glazer's Wine & Spirits
Tampa, FL 33634
About the Job
What You Need To Know
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
Compensation begins at $18/hr, after 6 months there is a $1 increase to $19/hr, then every 6 month a $.50 increase until reaching $22/hr – increases all performance based.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
The training period is in office full time (60 days). After this period, this is a hybrid role which consists of working remotely (3 days) and in our office (2 days) each week.
Overview
The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.
Primary Responsibilities
- Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
- Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
- Answer questions for accounts involved in the accounts receivable process
- Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and reconcile accounts accordingly
- Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
- Work with customers, Sales teams, and NCC Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
- Assist with research of any missing invoices
- Maintain effective and consistent communication with Sales Teams and employees at NCC
- Answer general Sales Teams questions and resolve issues related to A/R
- Provide invoice copies, and other document/information requests
- Process incoming orders from customers
- Answer general order inquiries, providing first level support, and minimizing call transfers
- Stay abreast of state-specific alcoholic beverage laws and state listings laws
- Responsible for accounts receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases
- Perform other job-related duties as assigned
Minimum Qualifications
- High School Diploma/GED and 2-3 years of customer service experience in a business environment or equivalent combination of education and experience
- Extensive experience with AS 400, Salesforce and SAP
- Accurate and Quick data-entry skills and 10 key by touch.
- Must be able to analyze data from multiple sources and systems.
- Basic mathematical skills.
- Strong written and verbal communication skills in carrying out job duties with various departments and levels of management.
- Ability to prioritize multiple tasks, work effectively under deadlines, meet short deadlines, take direction and perform assigned duties with minimum supervision.
- Ability to follow up to get necessary answers to complete tasks.
- Strong analytical, critical thinking, problem solving and customer service skills.
- Strong skills for attention to detail and organizational skills.
- Possess excellent proofreading and review skills.
- Ability to work well within a team as well as independently.
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- Must be proficient in Microsoft Office, including Outlook, Word and Excel
- Professional commitment is expected (i.e., attendance, promptness, focus on job and tasks, good work ethic, team player, high contributor).
- Other project functions/tasks as assigned by management.
- Self-motivated and able to work independently.
- Travel as needed in case of emergency
Physical Demands
- Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
- Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
About Southern Glazer's Wine & Spirits:
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, and Canada. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making contributions to national, state and local charitable organizations.
Source : Southern Glazer's Wine & Spirits