Renton Universal Representative - Weekdays Only - New Accounts & Consumer Loans - Qualstar Credit Union

About Qualstar:

We're a growing, financially strong not-for-profit organization proudly serving hardworking union members. We are based out of the Puget Sound Region with four local branches and 70,000 members. We offer a supportive, people-first culture and have a history of valuing staff at all levels-proven by our consistently high staff satisfaction scores!

About the Role:

We are excited to welcome an enthusiastic Member Relationship Representative (MRR) to our branch team! In this role, you'll provide personalized financial guidance to members, open new accounts, take loan applications, and troubleshoot member needs. You'll play a key role in identifying the right financial solutions for our members and building relationships that improve their financial lives.

What You'll Do:

As an MRR, you'll be a trusted partner for our members:

• Educate and guide members on financial products tailored to their needs.
• Open new accounts, process consumer loan applications, and assist with financial solutions.
• Conduct new member onboarding, ensuring they feel supported through regular follow-ups.
• Engage members in-person and by phone to provide exceptional service.
• Support branch operations, handle teller transactions, and address inquiries with accuracy and professionalism.
• Collaborate with team members and other departments to achieve shared goals.

Our Ideal Candidate:

You thrive on connecting with people, finding creative financial solutions, and contributing to a team. If you're confident in sales, excel in communication, and enjoy problem-solving, this could be the perfect fit for you!

Qualifications:

• High school diploma or equivalent required.
• At least one year of experience in financial services or customer service preferred.
• Strong organizational and time management skills.
• Proficiency in financial software and MS Office, with a willingness to learn new systems.
• Ability to maintain an active notary license and register as a Mortgage Loan Originator (MLO) per the S.A.F.E. Act.

Why Join Us?

A Stable and Purpose-Driven Organization: Be part of a financially strong, not-for-profit organization that prioritizes giving back to its members and fostering long-term success for employees and the member groups we serve.

Opportunities for Career Growth: We are committed to developing talent from within. Half of our current branch managers began in our branches and held this very MRR role. This growth from within extends across all areas of our organization.

A Team That Rewards Collaboration: Our monthly incentive bonuses, averaging $300-$500, are designed to reward individual contributions that support the success of the entire team. Your efforts will be recognized, and you'll be compensated beyond your base pay for helping us achieve our shared goals.

Comprehensive Benefits for Health & Wellness: Enjoy medical, dental, and vision insurance, paid vacation and sick leave, and up to eleven paid federal holidays. Your well-being is important to us.

Work-Life Balance You Can Depend On: Say goodbye to unpredictable schedules and weekend shifts. We offer set, full-time hours with no Saturday work so you can enjoy stability and quality time outside of work.

Retirement Security Made Simple: We contribute to your 401K on your behalf, even if you don't contribute, and we offer a matching option to help you build financial stability for the future.

Additional Perks You'll Appreciate: From a casual dress code (yes, jeans and tennis shoes are welcome!) to free parking and employee discounts on loan rates, we make sure your day-to-day experience is both comfortable and rewarding.

Hear From Our Members:

"The passion Qualstar staff show when helping members is why I keep coming back. My representative went above and beyond to help me with my car loan and provided solutions I didn't know were possible. You can tell they truly care about their members!"

Next Steps:

If you're ready to join a team where you can make a difference and grow your skills, apply today! Tell us about yourself and how you can contribute to improving our members' financial lives.

Qualstar Credit Union is an Equal Opportunity Employer