Remote Telephony Engineer - Apex Systems

Job#: 2055057

Job Description:

Job Title: Avaya Communications Engineer

Job Summary: We are seeking a skilled Avaya Communications Engineer to join our team. The ideal candidate will be responsible for the design, implementation, and maintenance of Avaya communication systems. This role requires a deep understanding of Avaya products and solutions, as well as strong problem-solving skills and the ability to work in a fast-paced environment.

Key Responsibilities:

• Design, configure, and deploy Avaya communication systems, including IP Office, Aura, and Contact Center solutions.
• Perform system upgrades, patches, and routine maintenance to ensure optimal performance.
• Troubleshoot and resolve issues related to Avaya systems and associated network infrastructure.
• Collaborate with IT and network teams to integrate Avaya solutions with existing systems.
• Provide technical support and training to end-users and internal teams.
• Monitor system performance and implement improvements to enhance reliability and efficiency.
• Maintain documentation of system configurations, changes, and procedures.
• Stay updated with the latest Avaya technologies and industry trends.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience working with Avaya communication systems.
• Strong knowledge of Avaya IP Office, Aura, and Contact Center solutions.
• Experience with VoIP technologies and network protocols.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Avaya certifications (e.g., ACIS, ACSS) are highly desirable.

Preferred Skills:

• Experience with SIP trunking and session border controllers.
• Knowledge of network security best practices.
• Familiarity with other communication platforms and technologies.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.