Remote Health Insurance Customer Care Specialists at Managed Care Staffers

Remote Temp (Possibly Temp to Hire) F/T Health Insurance Customer Care Specialists Needed

Our client a busy Medical Insurance Company is currently looking to hire some experienced remote temporary possibly temporary to hire full-time Health Insurance Customer Care Specialists.

Preferably candidates with an Active Illinois Insurance Producers License and experience with or knowledge of Medicare Supplement claims and benefits.

These are Remote Work From Home Positions that require a working laptop, a headset, and reliable high speed Internet with possible occasional visits to the office in downtown Chicago.

Medical Insurance Claims & Benefits or Medicare Supplement knowledge and customer service experience are required.

These are temporary, full-time, contract positions that are estimated to last at least 12 weeks maybe longer, possibly temp-to-hire.

Full-time Monday - Friday (8:45 - 5:00pm), one 15/minute break and a 45-minute unpaid lunch.

Job Responsibilities

• Respond to all incoming phone calls related to claim status inquiries from insureds and providers.
• Document brief description of calls on the CAMS and CAPS systems.
• Make outbound calls as needed to support returned checks and resolve claim inquiries.
• Refer claims that were improperly handled to the Claim Supervisor for immediate attention.
• Fulfill claim form requests for plans not administered by our insurance.
• Communicate with insurance carriers or service providers as needed in order to provide feedback on claims administered by carriers.
• Process changes to CAMS System, including personal and coverage information; send confirmation of additions, deletions, and/or any changes to coverage as needed.
• Handle waiver of premium transactions, cancellations due to death, and other claims related transactions.

Job Requirements

• Minimum of 2 years’ of recent experience in an insurance claims call center specializing in life, health, and disability claims.
• Illinois Insurance Producers License for Life and Health Insurance is preferred.
• Familiarity with Medicare Supplement Benefits is preferred.
• Excellent telephone skills including proper telephone technique.
• A team player who displays problem-solving and analytical skills.

If you or anyone you know is interested, qualified, and immediately available for employment please send an updated resume to us for immediate review and consideration.