Relocation Coordinator - Government Services - JK Moving Services

SCOPE:

Under the direction of the Government Services Supervisor, the Government Move Coordinator acts as the primary POC for government transferees to coordinate and assist with logistical areas of a transferee move from point of origin to destination. Position interacts with several service areas within the organization, including Customer Service, OPS, International, and Claims, a to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

QUALIFICATIONS:

• High School diploma or equivalent.
• Microsoft Office suite or comparable software packages.
• Move management experience.
• Good math skills.
• High attention to detail.
• Excellent customer service skills.
• Ability to Receive Clearance Level (Secret) Preferred.

DUTIES AND RESPONSIBILITIES:

Communication

• Communicates with transferee to ensure the highest level of customer service and satisfaction.
• Provides timely updates on the shipment status.
• Proactively Identifies and communicates potential problems in a move before they happen.
• Properly educates transferees on the move process to ensure transferee is aware of the flow of a move.

Data Integrity

• Updates and completes all data in required DOS/GSA transportation database systems.
• Enters and updates all data into JK systems, and ensures all data is complete and accurate.
• Can accurately associate move types and methods of travel (International, Interstate, Intrastate, Local) within JK systems and ensure data associated to those types is accurate.
• Submits and follows up timely on all GSA 3080 submissions.

Government Supplier Relations

• Reviews and understands all requirements, and standards as specified in the HTOS and applicable government tenders and contracts,
• Understands and is familiar with applicable government tenders and can properly utilize the tools associated with those tenders.
• Works with and builds relationships with government counselors, to develop strong two-lane communication with government clients.
• Identify and assigns vendors to support JK government relocations.
• Works, and communicates with vendors to ensure move completion and contractual requirements are met.
• Other administrative duties as assigned