Regional Operations Management - Samsung SDS America

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

As Regional Operations Manager in Logistics Business Operations, this person will manage and oversee overall daily operations for all warehouses to successfully deliver results, especially customer service and finance activities.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

• Collaborate with the President and Executive team to develop strategic goals and objectives, and create strategic and tactical plans for optimizing and improving operational efficiency.
• Provide leadership to warehouse management by implementing short-term plans and setting goals and objectives aligned with the plant's mission and strategic vision.
• Oversee various functions related to inbound/outbound processes, air/ocean transportation, local distribution, drayage, logistics, and warehouse management.
• Review current or emerging trends that may indicate potential gaps in warehouse operations, and make data-driven recommendations to branch managers.
• Enhance overall warehouse productivity by effective budgeting, eliminating inefficiencies, capitalizing on growth opportunities, and implementing relevant employee training programs.
• Communicate directly with customers regarding special projects, weekly shipping schedules, and inbound receiving, focusing on low-inventory models that could impact outbound processing.
• Conduct daily status meetings with branch leaders to review warehouse performance, develop action plans, and ensure productivity targets are met.
• Report and thoroughly investigate any service failures, accidents, misconduct, security issues, or claims to the relevant department for immediate support and resolution.
• Safeguard warehouse operations and inventory by establishing and monitoring security procedures and protocols.
• Continuously analyze and improve warehouse and employee productivity to enhance operational efficiency.
• Collaborate with the sales team to engage with clients, promoting our solutions and services, and assisting with the implementation of customer programs.
• Monitor the overall operational status to enhance efficiency, ensure profitability, and secure business continuity.

• Bachelor's Degree or higher required
• Bilingual in Korean and English preferred
• 16+ years of logistics Freight Forwarding experience working with Top Global international Freight forwarders, Warehouse Operations and Transportation Relevant Industry Knowledge
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation, communication, and organizational skills
• Experience with marketing programs and campaigns
• Excellent problem-solving skills
• Experience with Logistics Cost Analysis, understanding the contents of logistics costs incurred in air/sea transportation, and identifying trends and appropriate market prices.
• Experience with finding the optimal route with various transport modes and multimodal transport and setup for transport
• Experience in leading a group of team members with effective leadership
• Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
• Experience in establishing and managing a logistics process for each type, such as warehouse operation/local transportation and operating guidelines.
• Ability to travel up to 30% in US

• Top-notch medical, dental, vision, and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.