Refractive Team Manager - Heaton Eye Associates

About the Practice:

The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.

About the Area:

Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

Job Summary and Responsibilities: 

To actively develop, coordinate and promote retail surgery services, refractive procedures of the department. Responsible for delivering excellent customer service to co-workers and customers with a 70% surgical yield while cultivating and promoting refractive and retail surgery services and community relations. Responsible for overseeing and leading the daily clinical flow for the refractive counselors and the LASIK surgery team.  Coordinating with the Director of Business Development to perform staff reviews and discipline while also providing input into hiring/firing for the refractive department. Responsible for directing the refractive team’s daily output while focusing on maintaining high conversion rates and maximizing surgical volume. Must be proactive in resolving refractive related patient issues and will seek feedback from the surgeon and exec team as needed.  Must have excellent communication skills to assist the Director of Business Development in implementing policies and procedures as needed.  Will assist in overseeing our co-management and referral business with outside OD’s, ensuring all parties receive proper correspondence and documentation.  Will provide input on strategies to improve our relationship with referring providers in the community.  

Certifications/Licensures:

Bachelor's degree required, Master's degree preferred

Experience: 

Sales background with demonstrated history of reaching sales goals and experience in effectively leading teams

Education: 

Bachelor’s degree in business or public health preferred

Job Relationships:

Directly Supervise: Tyler Refractive Team, (surgery counselor, LVN, Refractive Rep) 

Primary Job Duties:

• Patient Counseling, scheduling and education of refractive procedures as well as pre-testing procedures
• managing the daily operations and processes for the refractive department
• Overseeing and directing the surgery counselors ensuring efficient operations and an excellent patient experience 
• Following up and managing all web and phone leads and inquiries
• Employee performance reviews (annual, 3 mo, 6 mo)
• Assisting in the coordination of OD outreach and events
• Customer Service and Public Relations in coordination with Marketing
• Database and Co-Management Documentation/Coordination 
• Work in LASIK suite on surgery days as needed
• Assisting in the management of HEA's social media profiles, campaigns, and promotions
• All other duties as assigned

Qualifications and Skills:

• Excellent written and verbal communication skills
• Fluent in Spanish is preferred but not required
• Data based management
• Word Processing
• Medical Management Software
• Preferred Excel spreadsheet
• Preferred NextGen EPM/HER
• Knowledge of equipment necessary to perform vision screenings
• Printers, copiers
• Excellent verbal and written communication SkillsOrganizational skills

Benefits:

• Affordable Health and Dental
• Vision Care
• Life Insurance
• PTO
• 401K