Recreation Customer Service Rep - PT - City of Brooklyn Center, MN

Salary: $19.67 - $23.93 Hourly

Location : Community Center - 6301 Shingle Creek Parkway Brooklyn Center, MN

Job Type: Part-time Regular

Department: Recreation

Division: Community Center

Opening Date: 11/27/2024

Closing Date: 1/7/2025 11:59 PM Central

Position Summary

The Brooklyn Center Recreation Department has a wonderful opportunity to start your career in the public sector, while gaining experience working in a collaborative Parks and Recreation Department team. We are currently recruiting for help at our front desk as a Customer Service Representative. The ideal candidate will be enthusiastic and passionate about communicating with the community. This part-time, non-benefit eligible, position is located at the Brooklyn Center Community Center. The Customer Service Rep will work up to 28 hours per week, including weekends.

Assists with the operation of the recreation/community center front office as well as administrative support for the Parks Recreation Department staff. Performs a variety of clerical and office procedures as well as handles telephone calls and walk-in customers to the facility. Must be available to work weekends however the availability to work weekday evenings, days and to be on call as needed. Reports to the Community Center Supervisor.

The first application review by HR and the Hiring Manager will be on December 5, 2024. Anticipated interviews for the first review of qualified applicants will be the week of December 9, 2024. We are looking to hire a couple candidates.
Examples of Duties

Technical

• Inputs accurate information into RecTrac for membership and activity registrations.
• Uses a variety of computer software programs such as Outlook and other Microsoft Office products to complete work tasks.

Clerical

• Processes registrations for Parks & Recreation programs and activities, specifically membership, activity registrations, after school programs and senior programs.
• Processes requests for field reservations, picnic shelter reservations and birthday parties.
• Creates letters, memos, flyers, brochures, posters and other materials as directed.
• Operates a variety of office equipment.
• Completes daily cash reports.
• Prepares recreation brochures for quarterly bulk mailing.
• Provides clerical support to Program Supervisors and Golf Course Superintendent.

General

• Handles phone calls from the public and walk-in customers.
• Keeps current with the changing of community center activities, hours, etc.
• Performs other duties as assigned.

Minimum Qualifications

• 18 Years of age or older
• Customer service experience
• Experience with various computer software programs such Outlook and other Microsoft Office programs.

Supplemental Information

Desired Qualifications

• Ability to work well in a fast paced environment.
• Previous experience in a recreation setting.
• Experience with a multi-line phone system and heavy customer traffic.
• Ability to speak, read or write any language other than English, including sign language.

Regular full-time employees are eligible for City benefits. The City offers a benefit package that includes health, dental, long and short term disability, life insurance, and deferred compensation.

01

Have you worked in a customer service role in the past for a recreation department or community center?

• Yes
• No

02

Have you work with a multi-phone system in the past (high volume preferred)?

• Yes
• No

03

Do you have experiencing working with Microsoft Office 365 (Outlook, Word, Excel)?

• Yes
• No

04

The Recreation Customer Service Representative may/will work weekend hours. Including up to two weekend shifts per month to accommodate community center needs.You do understand this requirement?

• Yes
• No

05

The community center has working hours that will vary during summer months and the school year. Making this a great opportunity for students. Summer Hours: 6 a.m. to 8 p.m. Monday - Friday6 a.m. to 8 p.m. Saturday1 p.m. to 8 p.m. SundaySchool Year Hours:8 a.m. to 8 p.m. Monday - Friday8 a.m. to 8 p.m. Saturday1 p.m. to 8 p.m. SundayYou acknowledge the change in hours for summer months and school year?

• Yes
• No

06

Please explain your work experience providing administrative support and customer service.

07

Please tell us about your other training, work or volunteer experience that makes you qualified for this position.

Required Question