Recovery Program Manager at Altor Solutions

Description:

Job Title: ERP Implementation Program Manager

Reports to: VP, Information Technology

FLSA Status: Exempt

Revised Date: 11/9/2024

Travel: Travel requirement 10%

Summary:

Reporting to the VP of Information Technology, the ERP Implementation Program Manager will be responsible for leading the planning, execution, and management of NetSuite integration projects. The ideal candidate will have a strong background in ERP systems, particularly NetSuite, and will be responsible for ensuring seamless integration with other business applications to optimize operations and enhance user experience.

Essential Duties and Responsibilities:

• Lead end-to-end NetSuite integration projects, including planning, execution, and monitoring to ensure timely delivery within budget.
• Collaborate with cross-functional teams, including finance, sales, and IT, to gather requirements, define project scope, and manage stakeholder expectations.
• Develop and implement integration strategies that align with business goals, ensuring data consistency and process efficiency across systems, and ensuring best practices are being followed.
• Oversee the technical aspects of system integration, including API management, data migration, and workflow automation.
• Identify potential risks and develop mitigation strategies to address challenges throughout the project lifecycle.
• Track and analyze project progress, providing regular updates to senior management and adjusting plans as necessary.
• Maintain comprehensive project documentation, including requirements, design specifications, and user manuals.
• Coordinate training sessions for end-users and provide ongoing support to ensure successful adoption of integrated systems.
• Other duties may be assigned.

Requirements:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirements/Work Experience:

Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred. 5+ years of experience in program management, with a focus on ERP systems integration, specifically NetSuite. NetSuite certification (e.g., SuiteFoundation, SuiteCloud Developer) preferred. Proven experience with project management methodologies (Agile, Waterfall) and tools (e.g., Jira, MS Project). Familiarity with additional integration platforms (e.g., MuleSoft, Boomi) is a plus. Experience in managing cross-functional teams and leading change management initiatives is preferred.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have a strong understanding of NetSuite functionalities, API integrations, and related technologies (e.g., REST, SOAP).

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Analytical - Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Communication Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Teamwork Ability to collaborate effectively with others toward a common goal or objective; includes understanding of team dynamics, respecting diverse perspectives, and contributing positively to group efforts.
• Accountability Ability to take responsibility for own actions, decisions and outcomes; includes being answerable for own actions and the results of those actions, whether they are positive or negative.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.

This document in no way states or implies that these are the only responsibilities of, and the duties to be performed by, the employee occupying this position. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper

Equal Opportunity Employer, including disability/protected veterans

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