Receptionist Information Desk - Boulder Community Health

Receptionist / Information Desk

Boulder Community Health, Boulder, CO 80303
$18.70 - $25.94 an hour - Per Diem, Various hours & shifts per week
**Range includes per diem differential. +$2.00/hr for evening and weekend shifts.

Boulder Community health is seeking a responsible receptionist to facilitate the smooth and accurate flow of information regarding hospital-wide services, location of patients, location of hospital departments, location of meetings, etc., ensuring excellent customer service to patients and visitors.

Benefits:

• 403(b) retirement planning
• Free one-on-one retirement planning sessions
• Education assistance program
• Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki
• Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family

Qualifications

• High school diploma or equivalent preferred

Responsibilities

• Serves as the official greeter and is a knowledgeable advocate of the hospital.
• Promptly and courteously greets and receives hospital patients, visitors, employees, physicians, vendors and other guests, using patient / customer names whenever possible.
• When requested, contact hospital staff member / department to confirm appointment / arrival of the guest.
• Assists with general inquiry and/or needs, gives directions and escorts (or delegates an escort) patients to their destination.
• Answers incoming telephone calls promptly and responds to general inquiries about meetings, programs, and services, making appropriate referrals.
• Maintains a positive, upbeat attitude, consistent with patient / customer-focused model of care, with a goal of providing individualized service.
• Keeps abreast of changes and “what’s going on” at BCH and clearly articulates appropriate information.
• Maintains Information Desk department systems, ensuring accuracy and confidentiality for patient and other relevant information.
• Maintains appropriate coverage at the Information Desk and ED Greeter’s Desk.
• Maintains accurate flower sign-in log and ensures follow up regarding any customer discrepancies.
• Ensures cleanliness, orderliness, and safety of the main and ED entrance. Reports specific needs to appropriate department.
• Maintains adequate supply of brochures and related information, as well as needed equipment (wheelchairs, etc.).
• Monitors the environment of the lobby and ED waiting area for good flow while caring for patient and visitor needs.

About Boulder Community Health and Boulder, Colorado
Boulder Community Health’s vision is partnering to create and care for the healthiest community in the nation. We are a community owned-and-operated nonprofit health system dedicated to providing local access to high-quality medical care to our community in Boulder and surrounding areas.
We are known across Colorado for our clinical excellence in heart care, neurosurgery, stroke care, orthopedics and cancer care. We’re proud of our tradition of being an early adopter of new technologies and medical techniques that improve care for our patients. We are a Certified Level II Trauma Center with numerous awards and recognition including the 2023 Healthgrades Outstanding Patient Experience Award, 2022 Best Hospitals for Maternity Care from Leapfrog, Money Magazine and Newsweek and Boulder Weekly’s 2022 Best Hospital.
Nestled in the foothills of the Rocky Mountains, living and working in Boulder means enjoying the outdoors and natural beauty, bringing a fresh perspective to healthcare practice.
As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more!

EOE/Affirmative Action/Drug-free workplace.
BCH will never conduct interviews or ask for employment documents via text.

Position will be posted indefinitely until the position is filled.

PI255377651