RETAIL STORE MANAGER II - #69(Job Id 45325) - STATE OF NEW HAMPSHIRE - Liquor Commission
Nashua, NH
About the Job
Summary: To supervise and participate in the daily working operations of a New Hampshire Retail Outlet Store, to ensure exceptional customer service satisfaction, maximize profits, and implement all New Hampshire Liquor Commission rules and policies
Responsibilities: Provides exceptional customer service by building a loyal customer base
Strives for excellence when assisting customers in order to enhance customer relations as well as the NH Liquor Commissions and the State of New Hampshires reputation
Acts as a store manager in a moderate volume retail environment or as occasional manager in a large volume retail environment
Supervises staff up to the Retail Store Manager I level, schedules assignments of full and part-time employees, reviews work of store personnel for accuracy, evaluates store personnel performance, and provides ongoing training concerning routine operations and work procedures to retail store employees Schedules assignments and reviews work of store personnel for accuracy
Monitors the movement of store inventory and periodically counts product to verify accuracy
Process customer sales, verifies register sales and makes bank deposits
Prepares and transmits regular and special reports covering sales, stock, deposits and other activities
Monitors and maintains customer relations by providing product knowledge, excellent customer service, clean stores, and adequate stock
Assumes responsibility for merchandising the retail sales area of the store to follow NH State Liquor Commission guidelines, to include making determinations on special merchandise displays, keeping in mind customer preference and demand
Assumes the responsibilities of subordinate employees when necessary
On occasion is assigned to work in other stores requiring travel to store locations
In the smaller volume retail settings, the Retail Store Manager II studies sales trends and adjusts absolutes to achieve maximum sales
Assumes responsibility for all levels of inventory control and security (fraud deterrence)
YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education
Other information: Education: Graduation from high school or G.E.D
equivalent
Each additional year of approved formal education may be substituted for one year of required work experience
Experience: Four years' experience in a position involving public contact work and retail store experience, two years of which shall have been in a supervisory position
License/Certification: Valid driver's lic