Quality Management System Administrator - Raising Cane's

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.    

Your Role at Raising Cane’s:

The Quality Management Systems Administrator is responsible for organizing, developing and maintaining all Center of Excellence content and programs related to food safety, restaurant assessments, new restaurant openings, and more.

• Supports, organizes, develops, and maintains all Center of Excellence content and programs
• Establishes and executes project plans to deliver projects on-time and within budget
• Builds and develops checklists and forms relationships across all vendor partners for Center of Excellence programs
• Thinks broadly across several programs and functions to ensure content alignment
• Considers the impact of all initiatives and planning the application of initiatives to all Center of Excellence programs, processes, and content
• Partners to achieve alignment with training procedures, operational expectations, and relevant performance goals
• Stays current with quality, food safety, and customer experience trends and tools to keep Raising Cane’s content and systems relevant, efficient, and effective
• Creates and refines content for Center of Excellence tools and programs, including written standards, visual standards, assessment questions, approved responses, compliance research, and corrective action plans for potential issues
• Creates testing and evaluation to ensure support of initiative objectives
• Stays current on all Center of Excellence program trends and tools to provide feedback on the opportunities for improvement and potential solutions
• Creates supporting structures and processes for ongoing updates and changes to content

• 3+ years of project, program or administrative experience required
• 3+ years of restaurant experience preferred
• Knowledgeable on current quality, food safety, and customer experience trends across the industry
• Working knowledge of content management, CX or QA software (e.g. Rizepoint, ComplianceMetrix, Steritech, or similar applications)
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Ability to work effectively and efficiently both independently and collaboratively
• Microsoft Proficient: Excel, PowerPoint, Outlook and Word
• Ability to travel as needed – overnight and weekend travel

All your information will be kept confidential according to EEO guidelines.

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