Quality Compliance Specialist at ENCORE REPAIR SERVICES

Company Description

At Encore, we specialize in high-tech repair services catered to electronic and electrical OEM’s, retailers, cable, satellite, and mobile/telecom providers. Our extensive team of expert engineers and talented professionals work closely with our partners to responsibly manage the device lifecycle by extending the life of products, repairing defective components, reusing harvested parts with best-in-class reclamation programs, and recycling scraps through verified partners. We collaborate with our OEM partners to implement improved design and manufacturing processes. Our integrity and principles are demonstrated not only in the quality products and services we provide, but also in the certifications and standards we adhere to. We are committed to sustainability and our everyday business practices; procedures and standards deliver the highest quality to our clients by exceeding their expectations and requirements.

Summary:

Under the leadership of the Quality Manager, the Quality Trainer / Compliance Specialist carries out responsibilities in the following quality functional areas of training and compliance within our Elgin, IL facility.

Essential Duties & Responsibilities - In this position you will:

Ø Prepare training presentation and materials based on the current processes.

Ø Instructing the employees in the onboarding process

Ø Maintain training system and appropriate training documentation.

Ø Conduct surveys, interviews, and review employee performance to validate the effectiveness of the training.

Ø Write/update procedures, processes, work instructions, forms, templates, etc.

Ø Perform periodic process audits and internal compliance audits to maintain document in compliance with ISO standard.

Ø Conduct material receiving inspections

Ø Assists in the periodic inspection of manufacturing areas, to ensure that they are operated according to TL9000 standard.

Ø Conduct preventive and corrective actions investigations

Ø Write/update procedures, processes, work instructions, forms, templates, etc.

Ø Supervise trainers and inspectors.