Patient Access Representative - Emergency Department - RiverView Health

Overview

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer. 

Responsibilities

RiverView Health has an opening for an On-Call Patient Access Representative for the Emergency Department. The Patient Access Representative will perform all duties related to the pre-registration, registration, and financial clearance processes for all patients. Provides customer service to patients and orients patients to the registration process. Patient Access Representatives communicate directly with patients and families, physicians, nurses, insurance companies and is responsible for collecting all pertinent data as well as applicable co-pays upon presentation.  This person is also required to respond to a variety of Alarms and Codes and is mandated to follow proper procedures to ensure a timely response.  They are to do a Quick Registration on patients coming into the Emergency Department.  The position will work mainly evening and night shifts. Salary range is $17.60 - $24.64 per hour and starting wage is dependent on experience and shift differential is paid for working evening or night shifts.  

Qualifications

• Minimum two (2) years of customer service experience is required.
• Experience in Patient Access and/or Epic is preferred.
• Basic knowledge of medical terminology, insurance preferred.