Project Manager - M3T CORPORATION

M3T Corporation, headquartered in central PA, with an additional office in Virginia, is a Veteran-Owned small business. We are an industry leader in the design, installation, and maintenance of comprehensive security solutions in the Mid-Atlantic states. Established in 2001, M3T Corporation has fostered and continues to develop its reputation as an innovative technology leader and full-service provider for customers.

M3T is looking for an experienced Project Manager.

The Project Manager is a front-line employee with direct customer contact; and is a valued, essential element of M3T success. People skills are vital for effective customer relationship management and decision-making. Strong communication, great attention to detail and organizational skills are vital for successfully working with technicians, clients, and in house staff. In addition to people & communication skills, the ability to be proactive, identify areas of opportunity for improved efficiency, as well as strong customer service skills will be needed for a successful PM. 

EXPERIENCE / EDUCATION / KEY TRAITS:

• Conceptual knowledge or previous experience in the following areas:
  • Access Control / Power Door / Gates / CCTV / Intercom / Physical (Environmental) Security / Security Architecture and Design
• 2 or more Years Project Management Experience
• Associates Degree or higher (*if experienced degree requirement is waived)
• Mechanical aptitude and understanding
• Must be able to work well with all levels of personnel whether individually or in a team environment
• Attention to detail in all forms of communication
• Possess fluent knowledge of office technology platforms
• Strong Innovative, Motivational, and Proactive Personality
• Strong verbal and written communications skills
• Must be able to prioritize in a fast-paced working environment

JOB DUTIES:

• Foster positive customer experiences engaging in a supportive, and strategic manner.
• Serve clients by analyzing work orders; investigating complaints; resolving problems.
• Schedule is based on being completely available anytime you have field technicians scheduled on projects or work orders.
• This is an on-call position.
• Provides required accurate data, in a timely manner.
• Support all project management function when needed, beyond his/her assigned accounts.
• Work closely with staff to achieve goals/objective.
• Responsible for ordering and tracking material and equipment of assigned installations, service calls and SSAs.
• Work with Customer Solutions Financial Coordinator tracking financials, executing progress, and finalized billing for assigned projects, service calls, and SSAs.
• Responsible for resource scheduling daily to ensure resources are allocated for the maximum revenue and customer satisfaction.
• Responsible for managing and updating Q360 or replacement software with complete information.
• Schedule or communicate with client within 4 hours of project or work order creation.
• Communicate w/client during, and after Project / Service call / SSA to help build and maintain a relationship. 
• Working closely with the Account Manager/Sales Executive to promote additional revenue though information provided in completed work orders. 
• Manage and continually track progress of assigned projects, work orders, and SSAs.
• Complete all required reports for select customers monthly billings.
• Be aware of Government, OSHA, ICRA, HIPAA and other required compliance and regulations as relates to all personnel and work in your area of responsibility.
• Updates job knowledge often.
• Ensure that all client documentation is kept updated and confidential.
• Perform QC check during and upon completion of projects and service. 

Benefits

• Attractive Benefits Package 
• Salaried Position 
• Bi-Weekly direct deposit
• Paid Holidays
• PTO