Project Manager - Accupac

Accupac, Inc.
Job Description

Title:  Project Manager                                                                        
Location / Department:  Project Management
Reports To:  Sr. Director, Project Management
FLSA Status:  Exempt
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Basic Job Functions:
The Project Manager is responsible for ensuring that Accupac is providing its customers with the best possible service in meeting their contract manufacturing and packaging needs. The Project Manager works with their assigned customers and other areas of the company (Validation, Stability, APR, Scheduling, Sales, Quality Assurance, Document Control, Manufacturing, and Packaging) to see projects are completed on time, with the correct quantity, and within customer specifications. This position is also responsible for being the main communications link between the customer and Accupac. Finally, the Project Manager is responsible for higher level planning and management of new projects at Accupac.

Essential Functions of the Job:

• Must have detailed knowledge of all aspects of their customer’s business.
• Maintain Follow-Up files on all Customer Service issues relating to their customers.
• Administer all systems aspects of their customer’s projects including entering Sales Orders (SO), Part Numbers, Bills of Materials (BOM), Formula, Pricing, etc.
• Communicate customer requirements to the rest of the organization via email, written communication, and pre, prior, and post-production meetings.
• Keep the Sr. Director of Project Management and the Manager of Customer Service up to date on progress of their accounts.
• Issue a summary report to their customers outlining the status of their orders in the agreed upon timeframe.
• Follow-up on all materials needed to produce their customers’ orders to support production.
• Control customer projects from order origination to final approval and shipment per customer specifications.
• Communicate customer priorities to all outlying departments affected by the project.
• Work with Quality Assurance group to ensure products are being made to customer specification. 
• Direct Materials Group in dispositioning excess and obsolete materials.
• Report monthly on orders completed, non-conformances, materials not on BOM or SO, QA issues, visitors, customer specialty data, accomplishments, and initiatives.
• Report at weekly Project Summary Meeting on status of their accounts.
• Research and solve Customer Service problems, proactively initiate assistance when necessary, and track progress until final resolution is achieved.   
• Evaluate, initiate, and conduct follow-up on meetings with customers and within Accupac.
• Develop and distribute Job Orders describing customer projects for the rest of the organization.
• Make sure that all inventory, quality, and procedural requirements for production have been met by the Wednesday before production.
• Conduct conference calls with customers, summarize, and follow-up.
• The Project Manager should exercise good judgment in resolving issues which arise as a part of day-to-day interaction with internal and external customers.
• Responsible for maintaining Accupac’s meeting of customer measurements.

Minimum Requirements of the Job:

• Fluency in written and spoken English.
• Three (3) years related experience and/or training or equivalent combination of education and experience.
• Ability to read, analyze and interpret Customer specifications, orders, reports, and correspondence.
• Ability to write reports, business correspondence, and meeting agendas.
• Ability to effectively present information and respond to questions from Customers and Accupac employees.
• Ability to use common sense to carry out instructions, furnished in written, oral, or diagram form.
• Must consistently present a professional appearance.
• Need to represent company at external industry functions.
• Ability to type and use all forms of office equipment.
• Ability to maintain working and archived files in an organized manner.
• Ability to work independently and maintain order.
• Ability to receive, synthesize, organize, and communicate action plans for many different activities at the same time.
• Ability to coordinate efforts of other departments in adhering to business cycle.
• Transportation to and from events during and after work hours.
• Ability to initiate, pursue resolution, and report follow-up to concerns regarding an individual order status or customer standing.
• Possess experience using personal computers and mainframe operating systems.

Physical Requirements:

• Walking/Standing on concrete floors for up to three (3) hours per day and long distances.
• Standing for 10-20% of the workday.
• Sitting for 80-90% of the workday.
• Lift/Carry items up to 15 pounds.
• Hear/Execute clear speech, in person and over the telephone.
• Hear phones ring, alarms sound through ambient noise and everyday conversation.

Education and/or Experience: Must have a BA or BS Degree or equivalent experience. Knowledge/familiarity of software packages used in the organization. Experience working in a manufacturing environment preferred.