Program Manager Scrum Master - MSH

*This is an on-site position in Miami, FL

A leading provider of complete IT infrastructure and security management solutions for MSPs and internal IT organizations worldwide is seeking a Technical Program Manager/Scrum Master to join the agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management.

Key Responsibilities

• Develop and execute comprehensive program plans, ensuring alignment with organizational goals.

• Define project scope, goals, and deliverables in collaboration with stakeholders.

• Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Manage all Jira processes, reporting, and dashboards for the engineering team.

• Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics.

• Remove impediments and blockers that hinder the team's progress and performance.

• Coordinate and allocate resources effectively to ensure project success.

• Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery.

• Coach the team on agile best practices, self-organization, and cross-functionality.

• Manage risks, issues, and dependencies, escalating them as necessary.

• Oversee the quality of deliverables, ensuring they meet established standards and requirements.

• Foster a culture of continuous improvement and innovation within the team and organization.

• Regularly communicate program status, milestones, and risks to stakeholders at all levels.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Certified Scrum Master (CSM) or equivalent certification.

• At least 3 years of experience as a Scrum Master or Agile Coach in a software development environment.

• Proficient in Agile methodologies, tools, and techniques, such as Scrum, Kanban, XP, Jira, Trello, etc.

• Excellent communication, leadership, facilitation, and conflict resolution skills.

• Strong organizational skills with proven attention to detail in a deadline-driven environment.

• Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.

• Knowledge of software development life cycle, testing, and quality assurance processes.