Program Manager Non-Tech 4 at Talent Software Services

Program Manager Non-Tech 4

Job Summary: Talent Software Services is in search of a Program Manager Non-Tech for a contract position in Redmond, WA. The opportunity will be one year with a strong chance for a long-term extension.

Position Summary: This role is for a Research Operations Project Manager who will play a critical role in the functioning of the Research team. In this position, you will work closely with the team's Business Manager on key workstreams and have regular contact with team members, from leadership to individual researchers. You will provide team members with information and resources to help them perform their tasks easily and efficiently. You will oversee several key communication assets for the team, such as the team's knowledge management infrastructure, internal website, and newsletters. You will play a key role in many operational processes, such as overseeing and assigning research tools to team members, analyzing usage, and making investment recommendations to the team leader.

Primary Responsibilities/Accountabilities:

• Research Tools: Assign researchers seats to a variety of research tools available to them. Pull usage reports monthly, recommend areas where further investment is needed, and communicate findings to leadership and the team. Meet quarterly with research tool suppliers to review usage and understand the product roadmap. Organize training sessions for the team. Contribute to research tool capacity and budget planning during the fiscal year planning process.
• Knowledge Management: Maintain the team's knowledge management infrastructure, which consists of two SharePoint sites (Working Folders, Hub) and templates and collections in a research insights repository. Work may include creating new templates/content, authorizing access, and troubleshooting technical issues.
• CI Research: Request tenants and set up virtual machines with encrypted passwords in Azure. Assist researchers with setting up virtual machine access for their CI research projects. Monitor and add capacity (tenants and virtual machines) as needed.
• Communications: Create and maintain content about and for the team on the Hub SharePoint site. Create newsletter articles every other month based on previously published research.
• Onboarding/Offboarding: Update onboarding content as needed. Collaborate with the team Business Manager and Executive Administrator on onboarding/offboarding action items as needed.
• Ad hoc projects as the need arises.

Qualifications:

• 5 years of work experience in program management, project management, or operations roles.
• Thrives in a fast-paced environment and can juggle multiple workstreams simultaneously.
• Quickly picks up new information and learns processes.
• Operates effectively in an ambiguous environment, can find the right experts to consult, and locate information that exists outside of the team.
• Strong project management, organization, and planning skills with attention to detail.
• Strong written and verbal communication skills. Responsive; answers messages and emails within 24 hours.
• Knowledge and experience working with SharePoint, in addition to core 365 apps (Outlook, Word, Excel, PowerPoint, Forms).
• Problem solver with a "can do" mindset. Digs into issues and persists through to solutions.
• Forward-looking and proactive. Identifies and creates information/resources and takes actions that enable the team to operate smoothly.
• Prior experience working in tech, preferably with a UX team and/or in research operations.
• Experience working with Azure.
• Years of Experience Required: 8-10 overall years of experience in the field.
• Best vs. Average: The ideal resume would contain experience in tech: A significant portion of their career spent in the tech industry. SharePoint and Azure Experience: Prior experience with SharePoint and Azure, even at a basic level, is beneficial. Familiarity with UX Research: Experience working in or with UX research teams, understanding their needs and processes.
• Performance Indicators: Performance will be assessed based on meeting deadlines, quality of work, and feedback.
• Top 3 Hard Skills Required
  • Azure
  • Technical skills
  • Communication and organizational abilities