Program Administrative Operations Assistant - TidalHealth

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Program Administrative Operations Assistant Position Summary

The Program Admin Ops Assistant is responsible for ensuring preauthorization and ongoing authorization from third party payers for all referrals to the outpatient services which include: Cardiac Rehabilitation, Pulmonary Rehabilitation, PAD Rehabilitation, and diagnostic tests. Knowledge of proper diagnoses, coding and documentation is required. In addition to the insurance verification, the position is responsible for account receivables, billing, and attendance for the Adult Fitness Programs and in cooperation with the Director, completes departmental statistics and quality matrixes requires by accreditations and compliance audits. Finally, the position will require a working knowledge of the central office to cover Administrative Assistant duties, when necessary, i.e., EPIC registration, EPIC check-in, scheduling appointments, etc.

Program Administrative Operations Assistant Position Requirements

• Associates degree in business administration or in an allied health field.
• Appropriate practical experience in office operations, business or healthcare will be considered in place of an academic degree.
• Three (3) years administrative/business experience is required.
• Experience in a healthcare setting required.
• Exceptional verbal and written communication skills required.
• Computer and associated application knowledge to include Windows, Microsoft Office products (Excel, Outlook, etc.) and the use of an electronic medical record system.
• EPIC EMR experience is preferred

Program Administrative Operations Assistant Schedule

• Monday through Friday, dayshift. Schedule may expand to cover evenings or weekends depending on department demand.

Program Administrative Operations Assistant Benefits

• At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

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