Product Support Analyst - Apex Systems

Job#: 2051451

Job Description:

• Process intake requests for financial tasks.
• Perform analytic problem-solving and reporting.
• Engage with the team in a highly collaborative environment.
• Organize and prioritize high volumes of work to meet business Turn-Around Times (TATs) and Service Level Agreements (SLAs).
• Enter direct deposit account information into the system.
• Process financial tasks for returned and/or repayment checks in consumer profiles.
• Generate Excel files for payment processing.
• Update employer profiles for specific clients.
• Process Excel spreadsheets with varying data for both consumer and employer accounts.

• The team currently consists of 11 members.
• There are dedicated roles within the team focusing on specific tasks.

• Education: High school diploma / GED (or higher) OR 5+ years of equivalent financial working experience.
• Experience:
  • Healthcare-specific data entry with bank knowledge.
  • Strong intermediate to expert-level skills in Microsoft Excel, Word, and Outlook.
  • Proper grammar knowledge.
• Skills:
  • Ability to navigate office equipment and software tools (Microsoft Suite).
  • Flexibility to manage changes in processes and pivot between tasks.
  • Self-directed, self-motivated, and a critical thinker.

• Dress Code: Business casual.
• Interviews: Conducted over the phone
• Rate: $19/hour

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.