Product Manager Responsible AI - HCA Healthcare

Description

Introduction

Do you have the career opportunities as a Product Manager Responsible AI you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Product Manager Responsible AI where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Location: Nashville, TN

HCA Healthcare is a learning health system that uses its more than 35 million annual patient encounters to advance science, improve patient care, and save lives. As one of the nation’s leading providers of healthcare services, HCA Healthcare includes 182 hospitals and approximately 2,300 sites of care, including surgery centers, freestanding emergency rooms, urgent care centers, home health and hospice agencies, and physician clinics across 20 states and the United Kingdom. HCA Healthcare employs 283,000+ individuals and provides approximately 6% of all inpatient hospital services in the United States. A Fortune 100 company consistently recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies, HCA Healthcare is committed to the care and improvement of human life and strives to deliver high-quality, cost-effective healthcare in the communities we serve.

Job Summary & Responsibilities

As Product Manager on the Responsible AI Team, you will work cross-functionally across enterprise teams to guide AI products from ideation to launch. You will work with business owners, IT leaders, analysts, designers, engineers, software developers, and various business partners to deliver high-value AI products to support the care and improvement of human life. Time will be spent understanding customer problems, thinking of creative ways to solve them, using data to inform decisions, and managing successful solution delivery of No Code and Low Code solutions.

Direct responsibilities will include:

• Manage No Code and Low Code AI proof-of-concept initiatives by collaborating with stakeholders and ITG partners.
• Manage the end-to-end product development lifecycle (i.e., discovery, planning, design, delivery, and ongoing maintenance/support) of No Code and Low Code AI.
• Operationalize activities related to the AI Democratization Framework for development of new products, features, or functionality including developing business requirements documents (BRDs), product requirements documents (PRDs), and roadmaps as well as facilitating user experience (UX) research, collecting business metrics and analyzing AI usage metrics.
• Develop key performance indicators (KPIs), survey metrics, and AI usage to establish quantifiable objectives and track outcomes to justify business value.
• Prioritize delivery of the highest value solutions to the community and the organization using the HCA Healthcare responsible AI framework.
• Provide governance with checks and balances as part of the platform to ensure responsible platform usage.
• Establish and maintain relationships with key business and technical stakeholders.
• Work with business and technical teams to ensure development/delivery of high-quality products.
• Ensure clarity throughout the product lifecycle regarding metrics, requirements, priorities, etc.
• Ensure the visibility of current product priorities and future plans, including roadmaps and backlogs.
• Proactively identifying and removing blockers hindering advancement of product delivery/support.
• Communicate risks/issues and rationale for delays to key stakeholders as needed.
• Measure and communicate value delivery and utilization targets.
• Stay attuned to healthcare industry risks and trends as well as the roadmaps/direction of key business partners and technical/enabling teams to ensure consideration within the product strategy.
• Understand challenges/problems within the healthcare industry specifically related to the ethical development and use of AI.
• Ensure compliance with Information Protection & Security (IPS) standards, enterprise standard processes, and applicable laws and regulations through the Application Portfolio Management process.
• Manage and build the roadmap for RAI use-cases and ensure strategy continues to make sense as the ecosystem matures.
• While this position will not initially have direct reports, there may have the be opportunity to manage one or more Associate Product Managers in the future.

Professional Skills

• Excellent verbal and written communication skills.
• Self-driven and motivated in delivering value and continuously improving.
• Ability to multitask and work well delivering through others under deadlines/related pressures.
• Ability to negotiate and resolve conflict gracefully.
• Strong critical thinking skills, analytical abilities, organizational skills, and creativity.
• Ability to understand complex systems, integrate them, and effectively communicate technical issues in a simple manner
• Ability to design and construct clear and captivating presentations for effectively communicating analytical findings to executives and senior leaders.
• Experience in agile delivery framework / SCRUM preferred.
• Experience working with work management software such as Azure DevOps and Jira preferred.

Minimum Qualifications

• Bachelor’s Degree required
• 7 year’s experience required. Can be a combination of experience in project management, product management, consulting, or other relevant field, preferably in the Healthcare industry.

Preferred Qualifications

• 1 - 3 years management work experience

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.