Product Design Director, Merchant Experience - DoorDash USA

About the Team

At the heart of DoorDash, the Merchant Experience team crafts the tools and services that empower merchants to thrive. Our mission is to be an indispensable partner, helping merchants—from local favorites to global brands—succeed on DoorDash. Whether it's streamlining in-store operations or delivering powerful solutions for business management, we aim to redefine what’s possible for merchants everywhere.

About the Role

We’re seeking an exceptional Design Director to lead and elevate the Merchant Experience Design at DoorDash. In this pivotal role, you’ll take ownership of the core merchant experience, leading the design of intuitive solutions that span in-store operations, back-office performance analytics, financial reconciliation, and issue resolution. As a strategic leader, you will work with cross-functional partners to drive the product strategy and deliver an intuitive and cohesive experience for our merchants. As a team leader, you’ll manage a team of talented product designers and build a world-class design culture everyone wants to be a part of.

You'll report to the Head of Merchant Design. We expect this role to be hybrid, working 1-2 days weekly from one of our Design hubs -- San Francisco, Seattle, and New York City.

You’re excited about this opportunity because you will…

• Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision and strategy for our Merchant Experience products.
• Actively practice and evangelize customer-centric thinking throughout the entire org. Your mission is to improve the livelihood of DoorDash merchants every day.
• Partner with the design leadership team to build a holistic design strategy for the 3-sided marketplace ecosystem.
• Align the team’s priorities and deliverables to our overarching strategy and goals.
• Manage, develop, and hire a team of talented product designers.
• Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals.
• Build a culture that elevates the team, in terms of both performance and morale.
• Establish an operating model that increases the team’s effectiveness.

We’re excited about you because…

• You have 12+ years of experience in design, with 7+ years in team building and people management.
• You have a track record of delivering well-executed products and driving meaningful business impact.
• You're an advocate for craft and customer-centricity, and bring a strong design voice.
• You’re passionate about making a difference in local community.
• You’re a playmaker, not just a role player. You visualize and articulate a clear design strategy to cross-functional partners.
• You thrive in complex product ecosystems.
• You are experienced in managing executive leadership.
• You are skilled at building a high-performing team and attracting top talents.
• You are a culture carrier and a good mentor.

Why You’ll Love Working at DoorDash

• We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.