Process Improvement Analyst - Legal & General America

Overview

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.  As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more.  We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

The Process Improvement Business Analyst will review, analyze, and document the business in terms of its operating models, business functions, systems, and processes in order to positively impact operational effectiveness. The analyst will provide recommendations, define requirements, quantify potential business benefits and take a lead on implementing the required changes in order to make step change improvements in key metrics, including customer satisfaction, people satisfaction and cost reduction.

Responsibilities

• Review, analyze, and model business processes and information flows using appropriate analysis techniques in order to identify opportunities for improvement in order to deliver to an overall customer, people and/or cost target.
• Propose solutions (including automation); identifying alignment with business requirements; making recommendations to business managers, taking into account costs, benefits, and risks.
• Document process change requirements using the agreed standards, methods, and tools ensuring consistent high quality output.
• Deliver changes to business processes in partnership with operational managers.
• Demonstrate awareness of customer, colleague and cost impact of change and plan accordingly to mitigate impacts, engage stakeholders and champion change.
• Ensure that all proposed business and process changes are formally mapped to strategic goals and documented risks, which are reviewed and managed.
• Define, develop, and deliver processes and systems to ensure that service levels are consistently in alignment with customer experience expectations.
• Effectively communicate with key stakeholders at all levels and in all departments of the company in order to ensure their engagement and support of business improvement activities.
• Complete all other tasks and projects as required.

Qualifications

Education

BS/BA Degree in Business or IT or equivalent combination of education and experience.

Six Sigma/Lean qualifications or equivalent accreditation preferred.

Experience/Knowledge

5+ years of experience in process improvement role with delivery track record.

Experience of working to targets to improve customer, people or cost metrics.

Experience of identifying and making improvements in operational customer facing environments.

Experience in Lean, Six Sigma or other structured process improvement methodologies.

Experienced user of business analyst techniques and related tools including process mapping, functional business modelling, statistical process control, activity sampling, value stream mapping etc.

Project management experience.

Experience in life insurance industry, preferred.

Skills

Strong analytical/critical thinking skills

Strong stakeholder management skills

Ability to collaborate and engage people in change

Outstanding verbal and written communication skills

Self-starting to find and deliver on opportunities

Project management skills

Process improvement skills

Strong organizational skills

Demonstrated proficiency in Microsoft Office Suite

Process documentation/modelling tools

Ability to function in a fast paced environment

Flexible with regard to work hours and overtime

What’s in it for you?

The expected hiring compensation range for this position is $104,300 - $130,000 annually. This is a remote opportunity operating on EST.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.  This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 20% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date.  This role has 20 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing.  Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).  We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.