Process Administrator - ETS

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Assist Management in the achievement of long-term and short-term departmental quality and productivity goals. Clarify business requirements, perform gap analyses, and analyze and design process enhancements. Lead quality assurance, improvement and process re-engineering efforts. Track and report metrics, key volume indicators and group performance.

Responsibilities:

Contribute to and execute strategies for closing the gap between current performance and Managing in a Process Organization standards.

Determine capability of current processes and monitor/guide development of processes and procedures to higher process maturity.

Recommend and implement process improvements to streamline and standardize all TAS processes.

Create and monitor the creation of SOPs and their use.

Manage the development or introduction of processes new to TAS (test Administration Support), whether they are new testing programs, services, or process improvements.

Directly contribute to the development of quality and performance metrics.

Assist the establishment or establish long-term and short-term departmental goals and objectives in conjunction with divisional planning.

Implement action plans to meet goals and objectives.

Coordinate across departments to ensure the effective accomplishment of work activities through planning, delegation, control and problem management.

Collect and analyze process data following DMAIC to determine root causes and resolve them.

Conduct or contribute to data analysis for internal clients.

Create project plans for approved projects along PMI guidelines and develop effective tracking mechanisms to ensure successful project execution.

Research, assess and recommend technology that can enhance current processes.

Write or coordinate the preparation for RFPs.

Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

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Keyword: business requirements, perform gap analyses, and analyze and design process enhancements. Lead quality assurance, improvement and process re-engineering efforts
Required Experience:

Other Requirements (Specialized skill sets, behavioral/technical):

Demonstrated experience providing work direction, monitoring work progress and training staff.

Strong knowledge of MS Word, Visio and Excel is required; familiarity with MS Project is preferred.

Must have significant business process mapping experience.

Must be adept at diplomatically facilitating discussions with leadership and stakeholders.

Excellent project team leadership, process management and reengineering skills are required.

Prior experience with Process Control and Measurement Systems is preferred.

Exceptional written, verbal and interpersonal communication skills.

Ability to excel in a team environment.

Strong problem-solving, analytical and creative skills.

Education, Certifications, or Special Licenses:

Bachelors degree

Exposure to Six Sigma or Six Sigma Black Belt

Project Management certification or coursework is preferred.

Relevant Years of Experience Required:

At Least 5 years of process improvement experience, preferably in a services environment.

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

From: ETS