Principal Data Platform Software Engineer - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team: 

ServiceNow’s RaptorDB (https://www.servicenow.com/products/raptordb.html), based on PostgreSQL, acts as a foundational data layer that allows ServiceNow customers to process massive volumes of transactional data on the Now Platform in real time. It adds analytical capabilities to meet advanced reporting and data mining needs. This team is building the core of RaptorDB, a HTAP or OLxP database that is perfect for the type of workloads ServiceNow runs. Even the smallest optimization can have a dramatic impact on our customers and our bottom line. 

We are looking for an experienced database architect with C/C++ knowledge who wants to contribute to designing and building the very core of RaptorDB. You will work in a team of highly experienced architects to guide the team solving challenging problems. Our work is based on extending PostgreSQL with significant in-house enhancements and unique features. This is your opportunity to co-author cutting edge database software used at massive scale. 

What you get to do in this role:  

• You’ll collaborate with our RaptorDB teams with 15+ dedicated database-internals engineers. 

• Build the next-gen database platform using and contributing to the latest open-source technologies 

• Analyze storage/memory/compute performance and scalability bottlenecks in the system and build targeted software solutions 

• Develop complex and creative solutions with quality modern C/C++ code and a highly automated build and test infrastructure 

• Improve reliability and observability by designing and building self-diagnostic and self-healing system capabilities 

• Partner with core and cross-functional teams to create the next-generation database engine powering ServiceNow 

Qualifications

To be successful in this role you have: 

• In depth knowledge of computer and general systems architecture (threads, networking, kernel, memory, etc.) 

• Excellent skills in object-oriented programming, strong C/C++ and strong SQL knowledge 

• In-depth understanding of the internals of one of the following databases or systems: PostgreSQL, MariaDB/MySQL, Oracle, AWS Aurora, AWS RDS, Redshift, AlloyDB, Spanner, or similar products 

• Experience in test-driven development 

• Solid understanding and experience with agile software development methodologies and working in a large, ambitious team 

• Ability to handle multiple competing priorities in a fast-paced environment 

• Skill to manage your own complex tasks, know when to synchronize and re-align with the other architects, and lead team members working with you 

• Strong problem-solving and analytical skills and the ability to communicate them effectively 

• A passion for learning new technologies and an itch to code 

• Experience working with at least one of OS kernel, memory manager, multi-threaded software modules, or distributed systems 

Nice to have: 

• Contributed to the development of a relational database 

Qualifications 

• 10+ years of experience developing professional software 

• Experience with deep knowledge of database systems 

• Proven track record of delivering modules or software features end-to-end 

• Ability to handle multiple competing priorities in a fast-paced environment 

• Proficiency in C/C++ and SQL