Practice Manager - Confidential

This position of Practice Manager is responsible for providing strong leadership to ensure the provision of high quality among staff and across departments and programs. The ideal candidate will have a passion for helping those in need and will find joy in being at the heart of a positive, professional culture. They will enjoy talking to clients and enjoy supporting their staff in doing the same. The company prides itself on its close culture, clinical excellence, while focusing on helping patients sustain their mental health wellness goals and bringing a new sense of hope to those that are suffering.

Responsibilities

• Maintain a close working relationship with clinicians to communicate practice ongoings, implement office policies, procedures, and trainings
• Enforcing and maintaining patient expectations through training and implementation oversight
• Manage onboarding for the administrative department
• Work with office and division to regularly review, audit, and maintain OSHA and HIPAA compliance within practice
• Manage and oversee Prior Authorizations for TMS, Spravato, and Prescriptions
• Evaluate staff performance, progress, and growth opportunities regularly
• Nurture and Inspire staff development and provide constructive professional feedback and mentoring
• Maintain a positive, constructive, inclusive work environment where staff feel safe and motivated
• Payroll and timecard review on a weekly basis
• Hire and train new administrative staff and coordinate provider training
• Conduct annual performance reviews
• Run daily reports for each office and ensure copays are collected correctly.
• Ensure the practice and staff adhere to policies, procedures, and regulatory requirements.
• Manage providers scheduling.
• Oversee daily activities and office efficiency.
• Coordinate meetings and reports for the division leaders.
• Assist in writing complicated patient letters for providers.
• Respond to all patient reviews through the Reputation Management platform.
• Managing office staff, office inventory, and facility maintenance as needed.
• Reviews and documents patient check-in inventories (questionnaires, etc) prior to administering any treatment Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs or seeking Practice Management guidance and/or assistance.
• Support and backup front desk as needed
• Backup/Support TMS and Spravato technician
• Collaborate with centralized teams (VOB, Prior Auth, etc) to maintain office workflow as necessary
• Collaborative Proactive effort towards resolving day to day office concerns and improving office workflow, efficiency, and revenue
• Back up oversight of prescription refill requests and resolves non-clinical concerns

Qualifications

• Prior experience with medical office management and billing codes required.
• Psychiatric office experience preferred.
• Microsoft Office, Microsoft Office, and SharePoint experience.
• Bachelor's Degree preferred
• Behavioral Health experience 3 years preferred
• Supervising experience 2 years preferred