Practice Coordinator, Internal Medicine- Newton/Needham - Brigham and Women’s Hospital

Job Description - Practice Coordinator, Internal Medicine- Newton/Needham (3315562)

About Us

Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.

We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women’s Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.

Our continued goal at Newton-Wellesley Hospital's Primary Care is to meet our patients’ (and their families’!) health care needs and build long-term relationships that provide them with exceptional care and service.

Our Team

Our adult internal medicine practice provides physical examinations, routine health screenings, and preventative care for patients ages 18+. The goal is to identify and control patients' health risk factors before they become problems. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being.

The practice is comprised of two sites:

• 1450 Highland Avenue in Needham, MA
• 2000 Washington Street, Suite WH/441 in Newton, MA

The Newton site will be this position's home base. However, we treat this team as one, unified practice. Please note, local travel to our Needham location will be required during orientation (for training/precepting purposes) and/or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this structure, this position requires the ability to commute to various locations/reliable transportation. There are limited public transportation options for our Needham site - but parking is free!

Schedule

We are seeking a full-time, 40-hour Practice Coordinator to support the practice on-site Monday through Friday from 8:00am to 5:00 pm (shifts are staggered).

Role Overview

Practice Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

• Leading up to the patient visit, Practice Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
• Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

This role presents the unique opportunity to work autonomously on daily tasks while also experiencing the comradery and support that comes with working alongside our highly-collaborative team of 10 other Coordinators.

Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Whether you are hoping to gain experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Coordinator role is the opportunity for you!

• High school graduate or equivalent required
• Associate's degree preferred

We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.