Director of Quality and Care Model Design - Central Health

Overview

The Director of Quality and Care Model Design is responsible for leading the development, implementation, and optimization of Central Health's clinical quality program and care model transformation initiatives. This includes developing a comprehensive quality improvement plan, overseeing quality metrics and reporting, ensuring regulatory compliance, and leading initiatives to advance the organization's care model to improve patient outcomes through a framework of continuous improvement and the application of Lean principles.

Responsibilities

Essential FunctionsCoordinates all aspects of Central Health's Quality Improvement Program with the vision of providing the highest level of quality care and patient experience. Manages the quality program under a transformation framework, which is anchored in Lean Thinking.Utilizes Lean methodology, change management techniques and project management tools to plan, develop, execute and sustain effective improvement of critical processes and systems. Develops and shares best practices for improving performance in quality, safety, perception of care, value and efficiency.Advances data analytics with experience developing applicable statistical, financial and business plans and models utilizing advanced computer applications for benchmarking, productivity, statistical analysis and decision support Demonstrates an exceptionable ability to listen without bias, think critically to discern the key salient points and focus on the tasks that will move the initiative towards its goals. Willingness to challenge the status quo to ensure the Lean principles are implemented; able to understand the organizational change strategy and articulate this to audiences.In collaboration with health center leadership, assists in the development and implementation of the Central Health Quality Improvement Plan in accordance with standards set forth by regulatory agencies including but not limited to: o The Joint Commissiono HRSAo Centers for Medicare and Medicaid Services (CMS)o NCQAEssential FunctionsLeads multiple projects simultaneously, strategically selected to improve processes and systems to most effectively meet the needs of our patients. Leading includes taking responsibility for the planning, implementation and follow up activities related to the specific project as directed. Orchestrates the prioritization of resources across projects and manage links between projects. Ensure the right people are involved. Demonstrates exceptional change management, teaching, coaching, and implementation skills, following standardized Lean and continuous improvement methodologies, both personally and in leading a groupBuilds value-added relationships and foster change management. Facilitates teams and manages change, while managing skeptics across the organization. Utilizes excellent teamwork and interpersonal skills for bridging the gap between clinical and business participants. Facilitates improvement teams including pre-planning, execution, and follow-up of improvement activities. Fosters a highly collaborative atmosphere. Brings stakeholders together to collaborate and solve problems across departments and divisions. Works collaboratively with team leaders and administrative staff to maintain momentum, track progress, ensure measurable outcomes, and manage conflict for effective teamwork. Leads team meetings to set strategies, update project progress, and resolve outstanding issues to drives results.Teaches teams and individuals Lean principles and coach them how to apply to problem solving at their appropriate level. Supervise and manage the process improvement initiatives and individuals within the quality space. Other duties as assigned.

Qualifications

Education:

Master's Degree in healthcare or related field

 

Work Experience:Five years of experience in quality improvement, healthcare operations, and developing/implementing quality programs.

 

Licenses and CertificationsLean Certification required

Clinical licensure in health related field (e.g., RN, BSN ) Required