Plumbing Service Manager at Barker and Sons Plumbing

You are a detail-oriented, self-starter that thrives in a fast-paced environment, enjoys improving processes and helping your teammates get the best from themselves. You get results because you take initiative, prioritize, and lead, manage, and embrace accountability. You are an effective communicator, natural problem solver, and enjoy bringing order to chaos and efficiency to situations with multiple moving parts.

If this sounds like you, and you take pride in holding a higher standard, taking ownership of your decisions, and bringing smiles to others, there's a good chance you could be a fit as a Barker & Sons Plumbing Service Manager.

Barker & Sons is looking for a collaborative, action-oriented leader ready to mentor and grow a team of high-performing field technicians. The Service Manager is a member of our Operations Team and is accountable for harmonizing the selling, scheduling, and completion of all plumbing services through leadership, management, and accountability of our technicians and the consistent application of our best practice-driven processes.

This role drives effective and profitable daily operations through direct leadership, process improvement, sales coaching, and the use of key data and metrics to identify issues, develop solutions, and drive performance. Key to success is the ability to manage a mix of direct reports that may include Plumbing Service & Repair, Camera Sales, and Installation Technicians.

•Lead, manage, and build team camaraderie ensuring accountability for their performance and results.

•Train and coach technicians in sewer sales, and installation processes, emphasizing the use of technology and established workflows for consistent support.

•Drive team performance to achieve productivity and conversion goals, utilizing sales and operations data to provide targeted coaching and feedback.

•Ensure technicians consistently deliver 5-star customer experiences that are aligned with Barker & Sons' home services proven process.

•Conduct routine ride-along training sessions to boost technician confidence, enhance performance, and support professional growth.

•Participate in daily meetings to review data and communicate objectives effectively.

•Collaborate with Dispatch to align work assignments with field performance, meet customer needs, and uphold company core values.

•Assist in creating and following monthly staff schedules to maintain regular operations and handle contingency situations.

•Act as a liaison between customers, technicians, and staff to address service issues promptly and appropriately.

•Lead by example in maintaining a professional appearance and demeanor, ensuring technicians reflect the professionalism that customers appreciate.

•Uphold Barker & Sons' core values, promote accountability and pride among technicians in maintaining their trucks, tools, parts, and inventory.

•Actively recruit and provide input on screening, selecting, and managing technicians in line with core values and objectives.

•Establish and maintain a safe working environment, prioritizing personnel safety in all situations.

•Seek and integrate performance feedback and coaching from site leadership and Nexstar coaches continuously.

•Proven team leader, experienced in managing direct reports to achieve sales objectives and deliver exemplary customer service.

•Track record of success in service management, preferably in-home services, automotive, or a related field.

•Solid understanding of small business operations, job level profit & loss, and cash flow; ability to use financial metrics to accurately read, diagnose, and coach technician performance.

•Detail-focused, self-starter that gets things done.

•Strong written and verbal communication skills.

•Adept at creating and improving processes, systems, and sales performance.

•Technologically savvy, learns and implements new software, and systems quickly.

•Able to work out of our Orange County office and/or in the field with technicians daily.

•Able to work weekends.

•Hold a valid (CA) driver's license with a clean driving record.

•Able to pass a background check for Home Services.

•5+ years in service management.

•2-3 years within a Plumbing/Home Services company.

•Completion of a home services management and/or sales training program.

•Experience using Service Titan or similar home services support software.

•Experience managing and/or leading safety programs.

•Experience conducting call-by-call management.

•Experience within a Nexstar Network Home Services Company.

•Strong understanding of the plumbing products and service invoicing.

•Strong technical understanding of the plumbing products and solutions.