Pharmaceutical Systems Technical Services Manager - North America - BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
About the Job
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Technical Services Manager – North America
This position is within the BD Pharmaceutical Systems organization and reports to the Senior Manager of Technical Services-NA.
About the role:
As part of the Technical Service Team, NA Technical Services Manager will manage technical/scientific activities and will serve as the primary technical contact with the assigned Pharmaceutical Customers.
This role:
+ Actively supports commercial organization strategy and objectives by building effective working relationships with customers.
+ Understands, on a deep level, the technical needs and issues that customers are facing and develops that knowledge into workable solutions.
+ Enables BD commercial strategy by driving uptake of strategic products and value shifting.
+ Actively promotes BD capabilities and services and drives service revenue for appropriate customer segment.
+ Is the technical specialist coordinating with internal functions, customers, and/or 3rd parties as needed in the defined region to meet customer commitments.
+ Defines and implements communication and knowledge sharing tools for internal or external use.
+ Serves as scientific interface and represents BD in external forums such as conferences.
Key responsibilities will include:
+ Drives upstream (pipeline) customer relationship
+ Serves as point of contact for technical topics on assigned accounts and facilitates expert-to-expert discussions when needed.
+ Establishes communication routine or forum with customers that is aligned with BD commercial strategy. Ensures customer communication is consistent and timely.
+ Applies understanding of BD commercial strategy to drive the upstream technical contribution to accounts in alignment with BD commercial strategy (ex. service offer, strategic offer promotion, value-shifting)
+ Participates in customer meetings, visits at plants, and/or conferences as required.
+ Builds a network of key partners that will increase level of trust and influence.
+ Acts as the liaison between the customer and internal parties:
+ Closely coordinates with account multi-functional core team and other internal groups (functions, platforms, regional leaders) to review account strategy, discuss and resolve challenges, and provide updates.
+ May be a key participant in therapeutic segment multi-functional meetings
+ Manages complex concepts and situations, navigates the matrix/network, effectively influences, to drive optimal solutions.
+ Is the Voice Of Customer (VOC) internally
+ Accurately collects, analyzes, challenges, and synthesizes customer requests/inputs and translates these into appropriate responses, solutions, services and action plans
+ Educates customers or associates on technical aspects of Pharmaceutical Systems products and process as appropriate:
+ Advises on product solutions for needs
+ Answers medium level technical questions and coordinate with R&D to provide answers to more sophisticated technical questions
+ Gathers competitive intelligence, market and customer trends, and customer unmet needs. Stays abreast of changing regulations, standards and environment impacting the component, medical device, and pharmaceutical industries
+ Shares gathered intelligence and technical findings across TS team, BD network, and 3rd parties as needed
+ Understands and promotes BD capabilities at customers, conferences or other forums
+ Develops training modules, video, or other materials as appropriate on our products, services, and/or processes
+ Develops promotional materials such as content for videos or web applications for technical support, services and customer experience/journey as well as external presentations for select scientific conferences
+ Creates proactive document packages, RTUs and FAQs to support customer development, commercialization, and LCM of BDM-PS products
About you:
To be successful in this role, you require…
+ Demonstrated learning agility
+ Advanced communication skills
+ Collaboration and influencing skills
+ Leadership skills
+ Advanced written and oral presentation skills
+ Advanced customer facing and interpersonal skills
+ Business acuity
+ Strong drive for results
Education and experience required:
+ Education: B.S. or M.S. or PhD. in chemistry, engineering, or other relevant subject area
+ Min. 5-7 years of industrial experience in a large pharma/biotech or medical device company
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
Optional Skills
.
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Technical Services Manager – North America
This position is within the BD Pharmaceutical Systems organization and reports to the Senior Manager of Technical Services-NA.
About the role:
As part of the Technical Service Team, NA Technical Services Manager will manage technical/scientific activities and will serve as the primary technical contact with the assigned Pharmaceutical Customers.
This role:
+ Actively supports commercial organization strategy and objectives by building effective working relationships with customers.
+ Understands, on a deep level, the technical needs and issues that customers are facing and develops that knowledge into workable solutions.
+ Enables BD commercial strategy by driving uptake of strategic products and value shifting.
+ Actively promotes BD capabilities and services and drives service revenue for appropriate customer segment.
+ Is the technical specialist coordinating with internal functions, customers, and/or 3rd parties as needed in the defined region to meet customer commitments.
+ Defines and implements communication and knowledge sharing tools for internal or external use.
+ Serves as scientific interface and represents BD in external forums such as conferences.
Key responsibilities will include:
+ Drives upstream (pipeline) customer relationship
+ Serves as point of contact for technical topics on assigned accounts and facilitates expert-to-expert discussions when needed.
+ Establishes communication routine or forum with customers that is aligned with BD commercial strategy. Ensures customer communication is consistent and timely.
+ Applies understanding of BD commercial strategy to drive the upstream technical contribution to accounts in alignment with BD commercial strategy (ex. service offer, strategic offer promotion, value-shifting)
+ Participates in customer meetings, visits at plants, and/or conferences as required.
+ Builds a network of key partners that will increase level of trust and influence.
+ Acts as the liaison between the customer and internal parties:
+ Closely coordinates with account multi-functional core team and other internal groups (functions, platforms, regional leaders) to review account strategy, discuss and resolve challenges, and provide updates.
+ May be a key participant in therapeutic segment multi-functional meetings
+ Manages complex concepts and situations, navigates the matrix/network, effectively influences, to drive optimal solutions.
+ Is the Voice Of Customer (VOC) internally
+ Accurately collects, analyzes, challenges, and synthesizes customer requests/inputs and translates these into appropriate responses, solutions, services and action plans
+ Educates customers or associates on technical aspects of Pharmaceutical Systems products and process as appropriate:
+ Advises on product solutions for needs
+ Answers medium level technical questions and coordinate with R&D to provide answers to more sophisticated technical questions
+ Gathers competitive intelligence, market and customer trends, and customer unmet needs. Stays abreast of changing regulations, standards and environment impacting the component, medical device, and pharmaceutical industries
+ Shares gathered intelligence and technical findings across TS team, BD network, and 3rd parties as needed
+ Understands and promotes BD capabilities at customers, conferences or other forums
+ Develops training modules, video, or other materials as appropriate on our products, services, and/or processes
+ Develops promotional materials such as content for videos or web applications for technical support, services and customer experience/journey as well as external presentations for select scientific conferences
+ Creates proactive document packages, RTUs and FAQs to support customer development, commercialization, and LCM of BDM-PS products
About you:
To be successful in this role, you require…
+ Demonstrated learning agility
+ Advanced communication skills
+ Collaboration and influencing skills
+ Leadership skills
+ Advanced written and oral presentation skills
+ Advanced customer facing and interpersonal skills
+ Business acuity
+ Strong drive for results
Education and experience required:
+ Education: B.S. or M.S. or PhD. in chemistry, engineering, or other relevant subject area
+ Min. 5-7 years of industrial experience in a large pharma/biotech or medical device company
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
Optional Skills
.
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Source : BD (Becton, Dickinson and Company)