Personal Banker - PNC

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve

We are all united in delivering the best experience for our customers

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success

As a Personal Banker, you will strengthen customer relationships with a defined sales process

You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions

This position, within PNC's Retail Branch Banking Network, is based in Rising Sun, MD at the Rising Sun branch

Job Description

+ Acquires and deepens the branch customer base through a variety of proactive sales and service activities

Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing

Collaborates with ecosystem partners to grow customer's share of wallet

Positions PNC solutions to drive new revenue and customer loyalty

+ Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty

Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships

+ Creates customer loyalty and grows customer share of wallet through a differentiated customer experience

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs

Educates customers on options for managing financial transactions by leveraging technology, tools and resources

+ Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty

+ Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits

Demonstrates a heightened scrutiny to identify and avoid loss

Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: +

Customer Focused

- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

+

Managing Risk

- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

To learn more about this opportunity, please watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_BranchBankerRecruitment%20MASTER\_UPDATED%20MARCH2022.mp4)

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role

Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties

Typically requires 3+ years experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations

Pay Transparency

Base Salary: $0.00 – $0.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education

Application Window

Generally, this opening is expected to be posted for two business days from 12/13/2024, although it may be longer with business discretion

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future

Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility

: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC

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For more information, please click on the following links:_ Time Away from Work (https://www.pncbenefits.com/timeaway.html) _PNC Full-Time Benefits Summary_ _PNC Part-Time Benefits Summary (https://www.pncbenefits.com/pt-benefits-overview.html)_

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com

Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email

Emails not related to accommodation requests will not receive responses

Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance

All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

At PNC we foster an inclusive and accessible workplace

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.