About QueensCare

Our Mission

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

About the role

The Community Health Nurse (CHN), supervised by the Community Health Manager (CHM), delivers direct and accessible patient care to underserved communities across Greater Los Angeles. Operating in diverse settings like places of worship, food banks, schools, and shelters, the CHN serves as an educator, coordinator, health case manager, evaluator, and facilitator of health services. The CHN focuses on promoting wellness and fostering positive health behaviors among individuals and groups.

What you"ll do

Community Nurse Engagement, Support, and Responsibilities

• Conducts preventative health screenings for diseases and conditions such as obesity, diabetes, hypertension, and high cholesterol.
• Conducts health assessments to identify risk factors for chronic conditions like cardiovascular disease.
• Practices wound care techniques for injuries.
• Performs follow-up calls to assist patients with Primary Care visits, medical procedures, medication adherence, and other medical concerns.
• Tracks patient progress, adjusts care plans, and conducts clinical follow-up to support patient self-care goals.
• Administers vaccines and provides health education, health counseling, and intervention plans at events and assigned sites.
• Provides health information, resources, and referrals based on Adverse Childhood Experiences (ACEs) scores.
• Acts as a clinical advocate to overcome barriers to health promotion and disease prevention.
• Generates referrals to Community Health Workers for social services and care continuity.
• Completes proficiency testing for Nondiagnostic General Health Assessment (NGHA) screenings during API testing periods to meet Los Angeles County NGHA guidelines while delivering patient care.
• Participates in Health Cabinet Meetings to identify healthcare gaps and enhance community health initiatives.
• Maintains productivity standards and ensures accurate and timely documentation in Electronic Health Records (EHR).
• Provides crisis intervention and follows reporting protocols as needed.
• Follows CDC infection control guidelines, sanitizes equipment, monitors and records refrigerator temperature logs, and maintains inventory and vaccine transportation in compliance with LA County guidelines.
• Works together with the Mental Health Program, Mobile Programs, and Pastoral Care Department to establish connections and facilitate access to services.
• Provides mentorship for colleagues, students, volunteers, social service agencies, and health ministries.
• Collaborate with other programs and community organizations to provide links to services and enhance service delivery.
• Travels daily or frequently to various partner sites within Los Angeles County.
• Perform other duties as assigned.

Policies and Performance

• Supports and implements the organization's vision, mission, and values.
• Complies with and promotes adherence to organizational policies and procedures.
• Effectively determines priorities and methods to complete daily tasks, ensuring all responsibilities are met promptly.
• Performs all job functions professionally and courteously, including timely response to general phone calls and providing excellent customer service to both internal and external clients.
• Fosters and promotes a culture of service excellence and accountability.
• Manages highly sensitive information professionally and ethically. Prepares, reproduces, and distributes data for reports and presentations as needed.
• Attends training and educational sessions as required.
• Must be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed.
• Must be willing and able to work at all locations as needed.

Qualifications

EXPERIENCE

• Experience working with adults, children, and families from diverse social, cultural, educational, and economic backgrounds.
• A minimum of two years of experience working in clinical and acute settings is required; community health experience is preferred.
• Experience working with faith communities and demonstrating spiritual maturity is preferred.
• Required active and unrestricted Registered Nurse (RN) license in the State of California is required.

KNOWLEDGE

• Demonstrates proficiency in computer applications such as Zoom, Teams, web-based portals, Microsoft Excel, Power Point, Word, Outlook, MyTurn, EMR, and CAIR.
• Promotion of process improvement.

SKILLS

• Works well with children, adolescents, and adults.
• Organizational skills and attention to detail to manage administrative tasks efficiently.
• Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds.
• Understands which decisions can be made alone and which decisions need to involve others.
• Demonstrates a self-directed mature, disciplined, and tactful approach to fulfilling job duties.
• Demonstrates ability and flexibility to work in other areas of the organization as needed.
• Demonstrates excellent communication skills, both oral and written, preferably bilingual (Spanish/Korean- oral).
• Ability to obtain CPR/First Aid certification and provide standard first aid care.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus. Ability to provide standard first aid care.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.

PI255730937