Patient Service Specialist 1 - Florida Physician Group Inc

Florida Physician Group

Patient Service Specialist 1

JOB SUMMARY

The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Greeting patients, answering phones and scheduling appointments

Collection of accurate patient demographics

Answers telephones in a prompt and courteous manner

Insurance verification

Referral processing

Will be responsible for charge entry and patient balance processing and

the daily reconciliation of charges and payments

Displays concern and provides assistance or explains procedures as

appropriate to callers or in face-to-face situations

Ensures that all contacts with patients, the public, physicians and other

personnel are carried out in a friendly, courteous, helpful and considerate manner

Manage, copy, and review medical records to ensure accuracy

Coordinates the daily operations of the physician office, including the

medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma/GED
• 5 years of experience in a Physician Practice required
• Completion of Medical Office Assistant program preferred
• Healthcare management/administration certification preferred
• EMR/EHR experience preferred, NextGen or Athena experience preferred
• Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required
• Willingness to be flexible and adaptable in a complex, matrix environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ALL JOB REQUIREMENTS LISTED INDICATE THE MINIUMUM LEVEL OF KNOWLEDGE, SKILLS, AND/OR ABILITY DEEMED NECESSARY TO PERFORM THE JOB PROFICIENTLY. THIS JOB DESCRIPTION IS NOT TO BE CONSTRUED AS AN EXHAUSTIVE STATEMENT OF DUTIES, RESPONSIBILITIES, OR REQUIREMENTS. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHER JOB-RELATED DUTIES GIVEN BY THEIR SUPERVISOR, SUBJECT TO REASONABLE ACCOMMODATIONS.