Patient Referral Scheduler, Correctional Health Services - NYC Health + Hospitals

Summary of position:

Under the general supervision of the Assistant Director, the Clinical Coordinator/Scheduler is responsible for scheduling, reconciling, and following up on patients’ specialty clinic appointment outcomes on Rikers Island and Borough-based jails. In addition, the Clinical Coordinator/Scheduler liaises between CHS Clinic Staff, Clinical Leadership, and the NYC Department of Correction to facilitate patient access to specialty healthcare.

Preferred Skills:

1. Knowledge of EMR Systems and Advance Microsoft Office Suite proficiency, including Excel and PowerPoint
2. Detail-oriented and strong written and verbal communication skills
3. Ability to generate data reports from single and multiple systems
4. A high level of professionalism, courtesy, a strong work ethic, integrity, regard for confidentiality, and the ability to work with discretion on sensitive matters
5. Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary

Examples of Typical Tasks:

1. Processes referrals for specialty care and scheduling of in-person or telehealth appointments as recommended by the medical service
2. Administrative review of specialty care referrals:
3. Includes confirmation of clinical prerequisites, patient’s availability before appointment, rescheduling, reconciliation and notification to the clinical staff of appointment changes
4. Provides relevant information to assist with inquiries related to patient access to specialty care upon request
5. Assists in planning and development of new workflows to improve and streamline current scheduling procedures as needed
6. Presents progress reports related to the respective task assigned upon request
7. Ability to provide data reports for assigned specialty clinics upon request
8. Ability to handle a high call volume, receive and disseminate critical information related to medical services
9. Other duties as deemed necessary

Qualification Requirements:

1. A Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and
2. Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or
3. A Baccalaureate degree from an accredited college or university in disciplines listed in “1” above; and
4. Three (3) years of full-time experience, as described in “2” above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in “2” above; or
5. A satisfactory equivalent combination of education, training and/or experience.
6. Note: Certification or licensure may be required.