Patient Care Coordinator - MAX Surgical Specialty Management

As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.

Major responsibilities:

• Greets visitors, patients, and families in a friendly, professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message, and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Posts all self-pay charges, collects payments and provides patients with receipts.
• Reconciles billing slips to daily schedule. 
• Updates patient information, including demographics, insurance, HIPAA forms, and financial waivers.
• Schedules appointments accurately according to department guidelines, using a waitlist when applicable.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings. 
• Demonstrates flexibility with various work schedules, and covers for other staff when asked, including other office locations.
• Demonstrates the ability to follow downtime procedures adequately.

Requirements:

• High School Diploma required, A.S. Degree in healthcare/related field preferred
• Highly preferred 1 year of dental administration experience
• Comprehensive knowledge of electronic medics
• Adeptness in the Health Care Industry
• Expertise in Answering Inbound Calls
• Be able to prioritize workload and perform in a fast-paced and challenging environment
•  Excellent phone etiquette and ability to establish rapport with diverse clientele

Perks of the Job:

• Highly competitive salaries & annual performance and compensation reviews.
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more. 
• 401k retirement savings plan that includes employer match.
• From day one, you get two weeks off for vacation, sick leave, personal time, and holidays. 
• Advance your career growth with opportunities in the most extensive growing oral surgery practice in the Northeast.

At Max Surgical Specialty Management, we're proud to serve esteemed practices Riverside Oral Surgery, Oral Surgery Group, Coastal Oral Surgery, Vermont Oral Surgery Associates, Northern Vermont Oral Surgery, New York Oral, Maxillofacial, & Implant Surgery, Lititz Oral Surgery, and Begley Oral and Maxillofacial Surgery.

Join us in reshaping the landscape of surgical care. Explore more at www.max-ssm.com

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.

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