Patient Account Representative - Henry Ford Behavioral Health

Henry Ford Behavioral Health Hospital is hiring a fulltime Patient Account Representative!

At Henry Ford Behavioral Health, we provide exceptional mental health treatment services for individuals who are facing significant distress that impacts their daily lives. Our inpatient programs are meant to help patients cope with overwhelming emotions, make meaningful changes, and navigate the future with confidence. 

Opening in December 2024, our state-of-the-art hospital features modern amenities, six outdoor spaces, and a therapeutic environment that is conducive to healing. Whether you’re seeking treatment for yourself or a loved one, our hospital can be an ideal place to receive the highest quality of care. Our goal is to create a nurturing environment where patients can regain their strength and renew their hope.  

Our Patient Account Representatives are responsible for keeping track of unpaid bills and contacting payors to collect payment.  

ESSENTIAL FUNCTIONS

• Call and status outstanding claims with third party payors.
• Review claims issues and make corrections as needed and rebill.
• Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
• Review explanation of benefits to ascertain that claim processed and paid correctly.
• Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
• Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
• Prorate patient accounts and monitor that balance due is in the correct financial class.
• Report an overview of the week to the BOD and participate in AR meetings.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Assist financial counselors as needed.
• Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent required.
• Three or more years’ prior admissions and or collections experience in a hospital setting required.
• Psychiatric experience preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS

• Not applicable

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

HFORD