Patient Account Representative II - San Antonio Regional Hospital

Overview

JOB SUMMARY

Responsible for the overall management of the patient encounter to ensure effective customer service, compliant billing and  collection, correspondence management, claim follow-up, accurate payment and adjustment reconciliation, correspondence review and compliance of overall K.P.I. and departmental standards. Review and resolve complex claims/accounts receivables. Responsible to assist/led performance improvement projects. Provide support to other Patient Account Representatives.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED preferred.  

Experience: More than 3 years of service in a hospital environment, with comprehension of medical billing and collection, with a financial background in account receivable.

Knowledge and Skills: 

Ability to effectively communicate with others, strong analytical skills. Knowledge of regulatory billing and HIPAA guidelines.  Thorough understanding of revenue cycle processes, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies. Must have high time management and organization skills and problem-solving skills

Equipment: Proficient in the use of desktop computers, ten key, copy machine and fax machine. Proficient in Microsoft word, excel, outlook and similar programs.

Physical Requirements:  Must be able to perform the essential physical requirements of the job as noted on the job description.

PAY RANGE

$22.00 - $33.42

The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change.  Salary offers are determined by candidate’s relevant experience and skills.  For per diem positions, a standard rate is used based on market data and not the candidate’s individual experience.