Patient Access Office Supervisor - White Plains Hospital

White Plains, NY 10601

About the Job

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place To Work!

Position Summary:

The Patient Access Office Supervisor is a supervisory position, which, under the direction of the Director of Patient Director or assigned manager, is responsible for the daily operations of the Patient Access Center. Maintains highest level of understanding of systems functionality and work flow processes affecting the operations of the patient access center.

Essential Functions and Responsibilities Includes the Following:

Adheres to WPH Performance Standards, Policies and Behavior

Assists with supervising daily office operations and staff

Assists Manager/Administrator in developing and implementing short- and long-term work plans and objectives for clerical functions.

Enforce guidelines and best practice workflows for prioritizing work activities, evaluating the effectiveness and modifying workflow as necessary.

Ensures that office is staffed appropriately.

Assists in the, hiring, orientation, development, and evaluation of staff.

Establishes and maintains an efficient and responsive patient flow system.

Oversees and approves office supply inventory, and that offices are opened and closed according to procedures.

Support patient experience initiatives as well as interact with patients or others on customer service issues.

Initiates and ensures all staff participates as a member of the patient care team, participates in daily huddles and attend regular scheduled practice team meetings.

Understands and adheres to the WPH Performance Standards, Policies & Behaviors

Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs

Performs all other related duties as assigned.

Education & Experience Requirements

High School Diploma is required.Bachelor's degree preferred.
Experience with flexible schedule patterns to meet the needs of a fast paced, high volume Call Center setting
Minimum three years of administrative experience, including one year of management experience required, in healthcare preferred.
Basic Medical Terminology, Electronic Scheduling and Electronic Medical Record experience required.

Core Competencies

Demonstrates a flexible attitude and ability to respond to a rapidly changing and demanding environment.
Exhibits sound management skills and ability to work with physicians, staff, vendors and management team.
Exhibits courteous, cooperative and professional attitude at all times.
Motivated, enthusiastic, proactive and positive personality.
Attention to detail and deadlines necessary
Works cooperatively as a member of the team
Flexible, organized and able to set priorities

Physical/Mental Demands/Requirements & Work Environment

Must be able to move about the Practice constantly while attending to needs of patients, visitors and staff.
Requires continuous communication with patients, staff and visitors of all educational levels.
Requires frequent use of computers and other office equipment.
Must be able to rapidly assess and respond to situational needs of patients, staff and visitors.
Must be able to adapt to a high stress environment with frequent interruptions.
May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at each site and at the hospital switchboard.

Primary Population Served

All populations

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needsof White Plains Hospital.

PI255742470

Source : White Plains Hospital