It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement.Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has an immediate need for an experienced Parts Salesperson at our Redding, CA location.

SUMMARY

The Parts Salesperson II is responsible for providing outstanding service to Peterson customers including walk-in, over-the-phone, and internet orders by researching, pricing, locating, and timely follow-up.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Provide “Customer First” experience via phone by understanding customer needs and exceeding their expectations.

• Make high value recommendations to customers relating to parts, through proactive selling.

• Maintain a mutually beneficial relationship with established customers and develop new customers.

• Actively participates as a ‘user’ of Five9 Call Center software.

• Actively participates in all team meetings.

• Maintain a working knowledge of company products, services, and parts including their price value relationships.

• Complete all necessary transaction documents in a timely and accurate manner. 

• Follow up with customers on parts sourcing and the estimated ship dates and arrival of back ordered parts.

• Supports customer activation goals with parts.cat.com.

• Leverages ‘marketing’ campaigns to contact prospective customers and upsell parts-related opportunities. Research, recommend, and provide pricing for parts to external customers, and internal customers as needed.

• Maintain current reference material as needed to supplement company information databases, for example, Peterson Information Folder.

• Stay current on all assigned training materials.  Request additional training, as needed.

• Communicate customer needs to the appropriate Machine Sales, Product Support and/or Inside Sales Representatives.

• Assist in other department activities as assigned by the supervisor.

• Maintains punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

• Works collaboratively in a team environment with a spirit of cooperation.

• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.

• Respectfully takes direction from supervisor/manager.

QUALIFICATIONS

High school diploma or general education degree (GED); and a minimum of five (5) years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.

The pay range for this position is: $29.00 - $33.00. (Starting wage will depend on experience and education) We also offer a total compensation package in addition to base salary.

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.