Nurse Account Manager - Remedi SeniorCare

The Nurse Account Manager is responsible for customer service activities for a determined group of client facilities. This includes complaint investigation and resolution, training facility staff to pharmacy policies and processes, and introduction of new technology products.

 ***Must be a RN with Long Term Care experience to be considered for this role***

• Visits assigned facilities at least monthly.
• Responsible for customer service activities; complain investigation and resolution in concert with direct supervisor, consultant pharmacist, Quality Department, internal staff, and corporate staff.
• Completes and submits progress reports promptly. When appropriate calls into or e-mails Quality to have the Progress Report initiated.
• Establishes positive relationships with facility administrator, nursing director, and nurse managers
• Informs facilities of new pharmacy procedures, processes and forms. Distributes new materials as directed. Assists with special projects as assigned
• Inservices facility staff to pharmacy issues when necessary. Provides one-on-one instruction to staff nurses as appropriate
• Performs medication storage audits, medication administration audits, Quality Assurance Reviews and other audits as requested
• Assists consultant pharmacist with drug diversion investigations
• Assists facilities with the implementation of technology products such as My Remedi, or other programs developed by the pharmacy and made available to its customers
• Assists new facilities with transition activities, inservicing, cart set up, emergency supply set up, etc. as directed

• Associate/Bachelor's Degree
• **Registered Nurse with experience in Long-term care
• Exhibits ability to communicate verbally and in writing with good English language skills
• Exceptional organizational skills, able to self-direct activities and prioritize responsibilities
• Ability to teach adults
• Excellent verbal and written communication skills, good social skills
• Ability to work under pressure and meet deadlines
• Must maintain ability to travel up to 300 miles per work day sometimes it is more (not the norm)