PROGRAM OPERATIONS SPECIALIST - University of Washington

Req #: 242279 Department: UW MEDICINE CLINICAL RISK MANAGEMENT Job Location Detail: Job is remote/hybrid with weekly need to go to Harborview Medical Center and/or the Health Sciences Center Posting Date: 01/06/2025 Closing Info: Open Until Filled Salary: $6,393 - $6,667 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701\_a11y.pdf) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. **The School of Medicine has an outstanding opportunity for a Program Operations Specialist to join their team.** The Program Operations Specialist is required to understand and respond to the varying needs of UW Medicine Clinical Risk Management program as they apply to various entities. The position constantly encounters, analyzes, and utilizes extremely confidential information in relation to patient events, complaints, and grievances. This position is required to independently manage financial functions that are both extremely time-sensitive and high-value. It is also responsible for working with other risk management staff to provide responses to public records requests and discovery requests that may require significant analysis to determine responsiveness. The position is required to maintain a working knowledge of the duties performed by a large number of departments as well as the variances within departmental teams in order to appropriately triage and assign requests for risk management assistance. **DUTIES AND RESPONSIBILITIES** Risk Management Intake and Development - 50%: + Analyze and assign or act on requests for UW Medicine Clinical Risk Management assistance, involvement, and participation. Requests may come from patients and their families, clinicians and staff, UW Medicine administration, or UW/UW Medicine support staff such as UWM Compliance or quality improvement and patient safety groups. + This requires the ability to independently prioritize existing commitments and departmental workflow structures and ability to assist department leadership in scheduling necessary follow-up to requests for assistance. + Also includes development and execution of related policies and procedures.Operational Administration - 25%: + Organize committee meetings including clinical risk management and quality committees. This also requires creation and analysis of content of minutes and maintenance of committee records. + Analyze, manage, and create various reports related to quality improvement activities. + Maintain regular documentation of risk management education programs and create/administer surveys to measure effectiveness of programs. Includes analysis of survey results with reports to staff administering educational programs + Independently search for and provide responses to public records and/or discovery requests. This requires analysis of records to determine responsiveness.Financial Transaction Management - 15%: + Analyze, perform, and track account adjustments and reimbursements for patient events and grievances to ensure accuracy and appropriateness. + This includes collaboration with risk manager teams and the CRM Director of Operations and Finance for final reconciliation of financial processes. + Also includes development and execution of related policies and procedures.Other Duties - 10%: + Engage in and contribute to discussion about equity, diversity, and inclusion (EDI). + Other duties as assigned by the CRM Directors and Senior Director. Examples of such are participation in inventory management and compliance activities, equipment inventory activities, surplus management, safety regulation compliance, record retention and disposition, and training various levels of staff regarding each of these areas. **MINIMUM REQUIREMENTS** + Bachelor's degree in a related field. + Two years of experience in healthcare operations, legal operations, or insurance operations. _Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration._ **ADDITIONAL REQUIREMENTS** + Excellent administrative skills with a high degree of accuracy and attention to detail. + Effective and professional oral and written communication skills. Must be able to communicate courteously, professionally, and clearly with all levels of UW management and staff, vendors and UW Medicine customers. + Experience-based knowledge of customer service techniques. + Ability to exercise independent judgment, decision-making, and problem-solving skills. + Ability to multi-task, prioritize work, and manage a heavy workload with frequent interruptions. + Thorough knowledge of and extensive experience with administrative software systems, including Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Visio). + Strong data mining skills. + Demonstrated analytical and problem-solving skills. + Proven ability to work effectively in a team environment. **DESIRED QUALIFICATIONS** + Experience using risk management software and related reporting software. + Experience using RL Solutions risk management software 6 and newer. + Knowledge of UW and UW Medicine administrative systems. + Experience in a clinical quality improvement or risk management setting, preferably within a hospital or healthcare setting, or equivalent education/experience. + Experience working on issues related to equity, diversity, and inclusion. **WORKING CONDITIONS** Work is performed in a hybrid setting split between remote work and office assignment. Percentage of time spent in office is one day per week but may vary as necessary to support operations and may return to full in-office assignment if necessary. Occasional travel between locations for meetings and training will be necessary and employee may use UW resources, such as Health Sciences Shuttle, to accomplish this. **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.