PC Network Support Technical 2 - Cenergy International

Roles and Responsibilities:

Company s Enterprise Services organization is seeking a PC Network Tech 2 for a 1 year contract at the Clearfield, UT location. The selected candidate s primary focus will be desktop Windows administration support and offnet environment compliance activities.

Job duties will include:
Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery.
Perform root cause analysis for complex issues and document technical solutions
Provide any technical support above and beyond the Tier1/2 support vendor.
Provide Windows systems management.
Monitors ticket queues to ensure SLAs are met
Work with software vendors to support third party applications.
Provides offnet environment support
Investigate information, network, and communications needs of users.

Qualifications and Education Requirements:

High School Diploma or Equivalent

  Minimum 5 years of Windows desktop support experience
Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
Strong troubleshooting abilities
Familiarity with manufacturing operations, hardware, software, etc.
Experience in Active Directory configuring user and computer accounts
Good understanding of networking principles (such as the OSI model) .
Proficiency in remote administration and troubleshooting of desktop PCs
Understanding of Enterprise-level storage concepts.
Ability to lift equipment weighing up to 40 pounds.
Ability to work independently; appropriately escalate issues and roadblocks to leadership.
Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
Masters unfamiliar information, tasks, and situations quickly and effectively.
Excellent communication skills, written and verbal.
Ability to manage multiple priorities and time-sensitive mission critical needs.
Customer and detail oriented and possess good decision-making ability.

 

Preferred:
Experience using ServiceNow in an enterprise environment
2 years of Windows desktop support experience in an enterprise environment (> 1000 end points)
Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
CompTIA A+, Network+, and/or Security+ certification
Associate or bachelor s degree in relevant discipline.
Experience supporting manufacturing operations, hardware, software, etc.
Familiar with OT/ICS segregation principles
Experience with support for OT/ICS environments

 

Pay Range:

The pay range for this position is $30.00- $35.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience.  This pay information is being provided pursuant to applicable law and is based in part on market location.

 

Benefits:

The benefits available with this position include:

 

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
• Continuous Employment Development and Learning
• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
• 401K
• Aetna Group Medical Coverage & Kaiser for California only
• Dental Insurance Coverage
• Vision Insurance Coverage
• Basic Life Insurance & AD&D
• Long Term Disability
• Voluntary Short-Term Disability
• Direct Deposit
• Health Savings and Flexible Spending Accounts

 

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years!  We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.