PC Network Support Technical 2 - Apex Systems

Job#: 2055505

Job Description:

Title: PC Network Support Technical 2
Type: Contract
Start Date: 12/9
Length: 1 year
Pay Rate: $26/hr
Location: Clearfield, UT
Background? Yes
Drug Screen? Yes
 
Job Description:

1. Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals
2. Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery
3. Perform root cause analysis for complex issues and document technical solutions
4. Provide any technical support above and beyond the Tier 1/2 support vendor
5. Provide Windows systems management
6. Monitor ticket queues to ensure SLAs are met
7. Work with software vendors to support third party applications
8. Provide offnet environment support
9. Investigate information, network, and communications needs of users

Common Skillsets:

1. 5+ years of Windows desktop support experience
2. Strong troubleshooting abilities
3. Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite
4. Familiarity with manufacturing operations, hardware, software, etc.
5. Experience in Active Directory configuring user and computer accounts
6. Masters unfamiliar information, tasks, and situations quickly and effectively
7. Good understanding of networking principles (such as the OSI model)
8. Proficiency in remote administration and troubleshooting of desktop PCs
9. Understanding of Enterprise-level storage concepts
10. Superior customer service and service delivery; maintains composure in difficult situations
11. Demonstrates personal integrity and high standards

1. Experience using ServiceNow in an enterprise environment
2. 2 years of Windows desktop support experience in an enterprise environment (>1000 end points)
3. Cross-platform experience (i.e., Windows, Linux, Solaris, OSX, UNIX, etc.)
4. CompTIA A+, Network+, and/or Security+ certification
5. Associate or Bachelors degree in relevant discipline
6. Experience supporting manufacturing operations, hardware, software, etc.
7. Familiar with OT/ICS segregation principles
8. Experience with support for OT/ICS environments

• Team: Enterprise Services
  • Primary focus on this part of the team will be desktop Windows administration support and offnet environment compliance activities

Please email me at [email protected] if you are interested!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.