Order Manager I - Emerson

Boulder, CO 80301

About the Job

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

If you are an Order Manager professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! We are looking to add an Order Manager I based in our Boulder, CO office. You will lead all aspects of customer order fulfillment process. Be responsible for the process to fulfill an order from the time of receiving a customer purchase order, to the time that the Business Unit receives full payment from the customer.

In this Role, Your Responsibilities Will Be:

Receive, review, verify and manage customer purchase orders while providing excellent customer service
Initiate proactive communication with customers to resolve purchase order issues, complete order revisions throughout the various designated key points of the order and fulfillment process
Function as the primary contact and coordinator between the customer and the factories to resolve issues that may arise with orders that may impact Micro Motion’s ability to meet our commitment for delivery to the clients and advise of any delays and discuss potential solutions.
Coordinate with the sales representatives and technical subject matter experts to review and validate the technical requirements of the customer’s purchase order and be responsible for the resolution of any issues
Maintain updated customer information for internal business systems and other databases
Retain accurate documentation on company guidelines with import/export, contract, and government requirements by screening orders for compliance with the business unit Terms and Conditions
Build rapport and trust with field sales representatives and customers

Who You Are:

You keep in touch with customers. You focus on creating an effective collaborative style. You listen to get a better read on what’s going on with others. You utilize systems and technology to stay on track. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.

For This Role, You Will Need:

High school graduate or equivalent education
Minimum of one (1) year customer service experience
Strong prioritizing, planning, attention-to-detail, problem-solving, interpersonal and organizational skills
Self-starter and collaborator
Ability to work within a high-stress and fast-paced work environment
Proficiency in data-entry and typing skills
Travel up to 10%
Legal authorization to work in the United States

Preferred Qualifications that Set You Apart:

Advanced degree of education
More than one (1) year of customer service experience
Desire to maintain a growth-mindset
Understanding of business systems for order management

Our Offer To You:

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the salary range for this role is $62,293-71,192 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, Profit Sharing, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training

This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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Source : Emerson