RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT

Hybrid after fully trained.  M-W in office, Thur & Fri WFH

Position Description (Principle Duties and Responsibilities)

• Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
• Back-up to Customer Support team when needed
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
• Accountable for all record-keeping as appropriate and in accordance with set specifications.
• Must meet all training and documentation criteria.

Requirements

• 3+  years of experience required, Bachelors degree preferred 
• Must have Skills: 
  • Analytical-experience working with data to solve problems and develop processes 
  • Organized 
  • Communication (customer service orientation) 
  • Computer Savvy and experienced with Microsoft Office Suit of products 
  • Proficiency in Excel including pivot tables and various functions 
  • Comfortable in a fast-paced environment
  • SAP Experience and SaleForce experience 
  • Adaptability 
  • Energized/High achiever

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

• Recruiters
• Account Managers

Learn more about working with iMPact Business Group