Operations Support Specialist - Healthcare Onsite - Guidehouse
Lewisville, TX
About the Job
Job Family:
Patient Account Representative
Travel Required:
Clearance Required:
What You Will Do:
The Operations and Support Representative is responsible for supporting Patient Financial Services in daily operations, reporting, Explanation of Benefits review, and special projects. This position will also perform all job-related duties as assigned.
This position will work four days ONSITE in the Lewisville, TX office and one day from home.
Copying
Faxing
Printing
Uploading
EOB Review
Process incoming and outgoing correspondence
Special projects
Update patient address in client system
Posting correspondence in client system
Outgoing Mail Processes
Duties and Responsibilities
Document and distribute all business-related requests and correspondence from patients and insurance companies.
Complete all incoming and outgoing faxes for Patient Financial Services.
Process all outgoing correspondence daily.
Retrieve and complete all designated requests.
Complete all assigned projects in a timely manner.
Communicate to Guidehouse management areas of concern or areas of improvement.
Complete all internal requests.
Complete all copying and printing requests for Patient Financial Services.
Update patient demographic and insurance information.
Review EOB’s
Perform special projects to identify, and reconcile, payer specific issues.
What You Will Need
High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
0-2+ years' work experience in a healthcare, business, retail, customer service setting.
What Would Be Nice to Have
Knowledge and utilization of desktop applications to include Word and Excel is helpful.
Ability to initiate and follow through on projects and work independently.
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What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.