Operations & Services Manager - Branham - LifeMoves

Corporate Headquarters - Santa Clara, CA

Full Time

4 Year Degree

$67,000.00 - $90,000.00 Salary/year

Negligible

Day

Nonprofit - Social Services

About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Our Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

About the Role:

The Operations & Services Manager plays a critical role in supporting the Program Director and ensuring the smooth day-to-day operations of the Branham Lane Interim Emergency Housing Program. You'll directly support staff, supervise Residential Services Coordinators (RSC), and may provide case management to participants, helping them navigate their path toward permanent housing.

Key Responsibilities:

• Develop and implement a schedule for RSC staff, ensuring adequate coverage for client needs and program activities.
• Provide ongoing guidance and supervision to RSC staff, identifying their development needs and arranging training opportunities.
• Oversee the upkeep and maintenance of the site facilities, ensuring a clean, safe, and secure environment for clients and staff.
• Coordinate with maintenance staff to address any repair needs promptly.
• Oversee security protocols and implement measures to maintain a safe and secure environment.
• Collaborate with the Program Director to plan and facilitate case management, site supervision, and staff meetings.
• Partner with community service providers to connect clients with additional resources.
• Oversee the collection and compilation of client data, ensuring accurate and timely reporting to the Program Director.
• Assist with program development and implementation initiatives.
• Fill in for the Program Director during their absence, maintaining program continuity.
• May also maintain a caseload of clients, providing support and guidance in areas like housing search, financial workshops, and conflict resolution.

• Bachelor's degree in Psychology, Sociology, or a related field preferred.
• Minimum 3 years of experience working with homeless populations, ideally in a case management setting.
• Strong case management, interpersonal, and communication skills.
• Ability to supervise and mentor staff, fostering a positive and collaborative work environment.
• Proficient in computer applications relevant to case management and reporting.
• Deep understanding of the challenges faced by homeless populations, including mental health issues, substance abuse, and domestic violence.
• Commitment to diversity, equity, and inclusion, with a willingness to learn and grow in this area.
• Available to work flexible hours, including some evenings and weekends.
• Bilingual Spanish speaking a plus.