Operations Process & Implementation Manager - CollisionRight

POSITION DESCRIPTION

Title: Operations Process & Implementation Manager

SUMMARY:?We are seeking an accomplished and strategic Operations Process & Implementation Manager to join our team. Reporting directly to the Chief Operating Officer, this influential role will drive operational excellence, champion a culture of continuous improvement, and elevate customer satisfaction. The ideal candidate will bring a unique mix of analytical expertise, leadership acumen, and a deep commitment to process implementation and optimization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Customer Focus: Ensure all operations are aligned with customer needs and expectations.

• Communication: Maintain clear and effective communication across all levels of the organization.

• Organization and Planning: Develop and implement strategic plans in collaboration with the field operations teams to optimize operational processes.

• Problem Solving: Identify and resolve operational issues with a detailed and analytical approach.

• Self-Starter: Proactively identify opportunities for improvement and take initiative.

• Data-Driven Decision Making: Utilize data analytics to inform and drive business decisions.

• Collaboration: Work collaboratively with cross-functional teams to achieve business goals.

• Change Management: Lead and manage change initiatives to improve operational efficiency.

• Continuous Improvement: Foster a culture of continuous improvement and innovation.

• Balanced Approach: Exhibit patience while aggressively pursuing business objectives.

• Business Success: Drive business success through strategic planning and execution.

• Learning and Adaptability: Quickly learn new concepts and adapt to changing environments.

• Open-Mindedness: Encourage and consider diverse ideas and perspectives.

• Risk-Taking: Embrace a “try and learn” mentality, not afraid to fail and learn from mistakes.

• Coaching and Mentoring: Provide guidance and mentorship to team members.

QUALIFICATIONS:

• Cross-Functional Operations Experience: Proven experience in diverse business operations.

• Industry Experience: Experience in the collision repair industry or similar is desirable.

• Lean/Operational Excellence: Expertise in standardized processes, planning and scheduling, waste elimination, business process optimization, production management, performance measurement, leader standard work, and quality improvement.

• Data Analytics: Strong experience in data analytics and using data to drive decisions.

• Business P&L: Experience with business profit and loss responsibility is a plus.

• ERP/E-Systems: Proficiency in ERP systems; CCC experience is a plus but can be learned.

• Project Management: Skilled in activity planning and project management.

• Customer Performance Improvement: Proven track record in improving customer performance.

• Private Equity Portfolio: Experience with private equity portfolio management is a plus.

• Service Industry Roll-Ups: Success in implementing improvements in services-based industry roll-ups.

• Change Management: Demonstrated ability to drive change in environments with multiple stakeholders.

• Leadership: Ability to work through others and manage competing priorities effectively.

• Bachelor’s Degree: Engineering or Business Management

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.