Operations Manager - Massage Envy

Where Better Careers Begin!
Massage Envy Niskayuna, 410 Balltown Road, Schenectady, NY 12304

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Niskayuna franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

As an Operations Manager, you are a Massage Envy brand ambassador and build / lead a team. You are passionate about living a healthy lifestyle through self-care and wellness, and excited about helping others by encouraging their potential. With guidance and support from the Regional Manager and Director of Operations, you lead your team to CRUSH sales goals for yourself and the team. As the expert on all of the benefits, features, and enhancements, you’re responsible for building lasting relationships with prospective and current members, ensuring they’re maximizing their Massage Envy experience. We invest in your development.

What makes Operations Managers at Massage Envy successful? Check out the top traits we’re looking for and see if you have the right mix.

• Competitive
• Confident
• Enthusiastic
• Goal-oriented
• Proactive
• Team Player
• A sale driven, goal-oriented mindset
• Accountability
• Trustworthy
• Motivated

Qualified Candidates:

• Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• Superior sales closing skills
• Develop, implement and track incentive programs
• Ideal candidate will be sales driven and have the ability to close the sale!

Day-to-Day:

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Improve the sales systems, processes, and policies in support of the organization’s mission -- specifically, support better management reporting and communication, information flow and management/business process and organizational planning.
• Manage and increase the effectiveness and efficiency of the Wellness Consultants, through improvements to the function as well as coordination and increased communication across all functions.
• Play an active role to obtain sales operational excellence.
• Engage in the hiring process and disciplinary actions as necessary.
• Play a large role in the growth of the location’s Skin Care business – hiring, training, and coaching
• Consistently coach the Wellness Consultants and review sales performance on a regular basis
• Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure

• Contribute to building a positive team spirit; ask for and offer help when needed.
• Able to deal with frequent change, delays, or unexpected events.
• Speak clearly and persuasively in positive or negative situations; get clarification; respond well to questions; participate in meetings.
• Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values.
• Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills.
• Responsible for inventory of all supplies, equipment, and retail product.
• Conduct staff meetings on regular basis and/or present on relevant issues at full location staff meetings as requested by Regional General Manager.
• Full knowledge of the crisis management procedures and media protocols
• Conduct one-on-ones with you teams to review performance, feedback, questions, concerns, promotions and incentives.
• Perform all other duties as assigned.

Perks & Pay:

• Competitive base pay
• $23-$26 per hour plus commissions and bonuses
• Employer-paid healthcare including medical, dental and vision plans
• Matching 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.