Operations Manager at ATI/ABC Windows

Officed at the Facility, the Operations Manager will report to the Vice President of.  Duties will include but not be limited to the following;

Customer Relationships, Interaction, and Satisfaction:

• Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
• Actively engage with customers to gather feedback and improve service delivery.
• Monitor customer satisfaction metrics and implement strategies to enhance the customer experience.
• Ensure that customer interactions are handled professionally and efficiently, fostering a positive image of the company.

Safety:

Embrace all aspects of our safety program:

• Safety manual & Injury and Illness Prevention Plan (IIPP)
• Hazard assessment and correction.
• Training and education.
• Established policies and procedures.
• Accident investigation.
• Metrics.
• Safety committee.
• Commitment at all levels.

Quality (Plan – Do – Check – Act):

Quality Control Planning:

• Identify our quality goals and standards, the requirements necessary to meet these standards, and what procedures will be used to check that these criteria are being met.
• Quality Control:
• The process of physically inspecting and testing what is laid out in the planning stage to make sure it is obtainable.
• Maintain a quality feedback loop that tracks complaints and metrics to adjust processes.
• Quality Assurance:
• Reviewing the delivery process of services and thequality of them.
• Quality Improvement:
• Work with Management to review our quality control findings and assist in the development of processes to improve our methods going forward.

Distribution:

Facility Maintenance and Repair:

• Monitor the facility to request and prioritize repairs to the building structure, plumbing infrastructure, electrical systems, roofing, HVAC, landscaping, fire suppression systems, security systems, computer system, machines, equipment, forklifts, etc.
• Maintain an autonomous preventative maintenance process for machines, equipment, forklifts, etc.

Efficiency:

• Assist in the development of KPI’s and metrics, and implementation of them.
• Improvements:
• Drive year-over-year cost and productivity improvement actions through continuous improvement initiatives and quality programs.

Results:

• Provide day-to-day leadership, direction, and management of the distribution operations to drive a continuous improvement culture.
• Management:
• Ensure that Jeeny is properly utilized to meet productivity goals.
• Ensure that the WMS is utilized properly throughout the operation.

Customer Service:

• Ensure that training and adherence to SOP’s are being done.
• Ensure that the customers’ needs are being met while following procedures to assist in the efficiencies for the manufacturing facilities.
• Develop a strong team in the Scheduling and Coordination areas both for Vegas and Riverside.

• Ensure that all processes are being implemented and followed.
• Ensure that continuous improvement is an inherent part of what we do.

Field:

• Assist in the development and implementation of all quality processes and monitor them to ensure they are consistently being adhered to.
• Assist in the development of KPI’s and the metrics to track them.
• Ensure that continuous improvement is an inherent part of what we do.

Warehouse:

• Ensure that all quality processes and metrics are developed and are being monitored.
• Ensure efficiencies have metrics developed and are consistently being monitored.
• Ensure that continuous improvement is an inherent part of what we do.

Leadership:

Engage and motivate the team, setting clear expectations.

Clarity and alignment:

• Deal with issues, problems, or conflict early on. Recognize when alignment is lacking and actively engage individuals/teams to explain the why; address, discuss and bring facts to an issue to drive for root cause analysis and constructive discussions to solve issues. Help others be part of the solution.

Business partnering:

• Serve as a key member of the management team to assist in driving and implementing procedures that are critical to the overall success of the company.
• Talent development:
• Lead through our leaders. Build a strong distribution team that learns to work together to achieve our goals.
• Support your team leaders and help develop them.
• Sense of urgency:
• Proactively take the initiative to drive change and assist in the process improvements and promote individuals that give extra effort.

Ownership:

• Take full responsibility for results, regardless of the outcome and require this from the entire team.
• Communication:
• Deliver clear, concise, and actionable information in both verbal and written formats.
• Teamwork:
• Handle conflict in a constructive manner as a team player and builder.

Employment Type: Full Time
Years Experience: 5 - 10 years
Salary: $90 - $125 Annual
Bonus/Commission: No